5 Customer Reviews
Review from Bri A
1 star10/28/2024
They do not care about their members. For a gym that prides them selves on putting women first they have failed to listen to women who are reporting emotional abuse from their husbands, also members of the gym. If fact, they side with the husband and the mistress. They care about money and making themselves look better. The owner took an emotional standing and realized she messed up so instead of actually correcting the situation she chose to revoke my access when I did nothing wrong and with no actual reasoning besides from the people that I had complained to her about. They pride themselves on being inclusive and supportive and when I came to her for support in a personal matter, involving the gym, she got emotional and then when she realized she messed up she failed to notify me my access was revoked, failed to give an actual reason, and then still charged me for a gym membership I was not able to use. The communication is nonexistent and they obviously do not care about the members. She took my situation, made it bigger, and then punished me for her actions. She unbanned another party after saying that they broke the code of conduct the same way she is saying I did. And then unbanned them and banned me over false allegations. And then never notified me.
The Lifting Lab Response
11/05/2024
I am sorry to hear about your bad experience with the gym. However, in this review you have failed to mention the substantial legal and work related documentation we received from the other parties involved reporting you of harassment of those parties as well as failing to mention your lack of documentation provided to our business.
Our owner does empathize with your situation truly as she was also cheated on by her ex-husband and it is truly an awful feeling but the unfavorable actions of one towards another does not allow for the one wronged to meet that with more unfavorable actions. An eye for an eye leaves the whole world blind and that is not something as a business we will ever condone.
The gym does have a strict code of conduct. However, this code of conduct (without legal documentation and evidence) cannot be enforced outside of the facilities walls.
It is truly unfortunate that you did not receive our original message regarding your membership revocation and equally as unfortunate that our system is slow to process automated payment cancellations. It is part of the reason we are switching systems in the future.
We also informed you we would not share member or non-member information as you are not a member any more. This is not something that will be changed nor discussed on here either. We do this for all members and non-members to protect their privacy as a courtesy because their business is their own and we should not be pulled into private matters that do not involve the gym.
Regardless, due to your continued harassment of the owner, the decision stands that you are no longer a member of the gym and your membership fee has been refunded. This decision will not be up for discussion and is final.
We would like to inform you that you should be careful not to continue to harass the gym, its owner, its staff, and its members. Your behavior in all of this has been the literal definition of harassment of the owner and the business. You had to be blocked on all social medias of the gym and its owner's personal accounts because you engaged in harassment of all avenues as well as engaging in libel, slander, and defamation of the business and the owner herself. We have saved all documentation of such and if this continues we will be forced to send a cease and desist and consider taking legal action.
Again, we are sorry for your situation, but this decision is final. We wish you the best in your continued fitness journey at another facility.
Review from Jennifer P
5 stars01/27/2024
**** and her team are outstanding! The Lifting Lab is a great, non judgemental place to work on your fitness. It is clean and has terrific equipment. Billing is easy and always timely as per our agreement. Personally, **** has helped me with a significant knee issue and it has improved immensely in strength and pain elimination. **** is a skilled trainer and a wonderful person. Five stars from me!The Lifting Lab Response
11/05/2024
Aww thank you so much for your kind words :) we appreciate your support greatly and love working with you!Review from Aly B
5 stars06/08/2023
Love this gym so much! It's relaxing, clean, has lots of equipment, staff is friendly, and is a gym I actually want to go to and workout in! It's definitely the best gym in Findlay!The Lifting Lab Response
11/05/2024
Thank you so much for your support!!Review from Brittany K
5 stars05/07/2023
Clean & safe space, variety of equipment, wonderful owner! Overall an amazing gym!The Lifting Lab Response
11/05/2024
Thank you for your kind words and support!!!Review from Annette
5 stars05/01/2023
An amazing facility with knowledgeable and kind employees focused on whole health and not just making a buck!The Lifting Lab Response
11/05/2024
Aww thank you so much :) we are so glad you love the gym and we love having you here!!
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