ComplaintsforErin Dimond Fitness

• Initial Complaint

  10/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Impact Fitness Coaching Academy (run by **** Dimond), was supposed to be a business mentorship that would help me grow my online coaching business to an alleged "$10,000 a month". Instead I paid $11,000 for virtually nothing. On the sales call I was told "I was sitting on a landmine of opportunity, and I could easily make my investment back in the first six weeks". I wasn't given a chance to thoroughly think about the decision like I wanted to, I was pushed into buying their course there and then, which turned out to be a terrible decision. Here are the facts about this situation.-Was given access to watching videos with very basic level information that they provide for free on Instagram and podcast -Had 2 "check in calls" with my "accountability coach"- The only business advice given by my "coach" was that "I was moving along at a good pace and everything looks good" - The only things I was told to do was watch some videos and post a survey -**** claims you can get clients without spending hours posting, and my "coach" asked me if I could post 5 x a week -Did not wind up getting the full amount of time in program I was charged for and still my credit card was charged for second half of payment, after telling my bank I would not continue with this scam service -Was paired with "accountability partner" who finished entire program (he was charged $10,000 which shows inconsistent pricing) and he did not make a dime from the program either -Reached out several times to **** as well as others to try to negotiate a refund and I was ultimately blocked.- **** claims I was "rude" to one of her team members who tried to call me on phone to talk about issue, claiming I hung up, meanwhile the call disconnected and I tried calling back 5 times after.I would like a refund, however I know **** will not provide one. I even asked for half a refund since I only got half of the time in the program. An "8 million dollar company" cannot refund 11k, for not providing real services

  Business response

  11/04/2024

  We started working with ******* ***** in March of 2024. He participated in the program for 4 weeks and then started ignoring the messages and reach outs from our staff. We even sent a message asking if he wanted to be removed from the program to which he never replied. (See attached screenshots.) Since we didnt receive his reply, we continued paying our staff and overhead to support him and continuing attempting to contact him since he has paid for our services. We never received any reply from ****.
  
  We didnt hear from **** until May 24th which at that point was nearly 10 weeks into our 12-week program. He was requesting a full refund and stated that he was unsatisfied. Our contract explicitly states that there is no refund, however, the contract did guarantee that **** would make his investment in the program back or we would coach him for free until he did. (See attached screenshot.)
  
  We asked **** to discuss his options via a phone call with us to discuss his lack of responsiveness and dissatisfaction. The call was scheduled for when he returned from a trip. Before our scheduled call, he filed a dispute with his bank for the payments made for the program. At this point, even if we wanted to offer **** a refund, we were unable to because the dispute was in pre-arbitration. It was now up to credit card company to determine whether the payments were processed in good faith.
  
  The pre-arbitration process took from May through Sept 30th. During that time, our team got on the phone with **** to help him and he was incredibly rude. He hung up on our Director of Client Success. His claims that the phone disconnected were not true. He said Thank you appreciate it. Bye. and the line went dead. He then called the Director of Client Success back repeatedly.
  
  As the owner, I personally spoke with him and explained that I did not have the authority to handle his dispute because it was in pre-arbitration with the credit card company. He was extremely abrasive and called me and messaged me repeatedly until I eventually had to block him.
  
  The bank finally determined that, based on the information we provided, that we did offer **** the services as outlined and the dispute did not settle in his favor. 
  

  We really would have liked to see **** succeed and do well. We would love to abide by our guarantee in the contract that says we will continue to coach him until he makes his 11K investment back, however, the terms and conditions clearly state that the client must communicate with us. We obviously cant guarantee results if they arent sending check ins and are ignoring us throughout the program.
  
  As this point, if **** is willing to settle the dispute, I would be willing to refund the final 2.2 weeks of his contract rather than allow him back in the program where he is rude to our staff and difficult to work with. 
  

  
  

  Customer response

  11/07/2024

  
  Better Business Bureau:
  
  Although I was requesting at least a 50% refund due to the fact that I really did not receive anything close to $11,000 in value, if this is all that can be provided to be from **** I will accept a refund to at least get some of my hard earned money back
  Regards,
  
  ******* *****

• Initial Complaint

  06/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  The cost of the program is 12k but they will tell you that they will offer you a 2k scholarship because they believe in you.

  I will add that I’m a mom of 9. The salesmen knew my circumstances and that I really didn’t have the $$ But he convinced me that’s exactly why I needed them. To make more $$. But once you get in, you are pretty much on your own to go through there “course” yes they have some sample downloads for you to use. But not worth what I spent.

  I had a lot of questions and needed clarity. Got nothing from my coach but to watch the videos and try to jump on the support calls in the group throughout the week (which were jammed with other clients, and were not at good times for me to join). I will add that I didn’t hear from my coach for 3 weeks. I had to reach out to her when I had questions and she took days to get back to me. Was promised: Weekly check in calls with coach (not delivered) Help with writing social media posts( not delivered) Help crafting my story (not delivered) Help with client interviews (not delivered) Online teaching modules (which were delivered..later found out they were taken from another business with Ben Gower and often cut off in the middle of the lesson)

  I had so many questions..none of which were answered. I also add everything in the online modules is something I could’ve gotten free by listening to their podcast. I definitely was duped. I was falsely sold on the sales call with JP that as a new online coach, I would be able to earn my investment back in 4 to 6 weeks time.

  Around week two, when I realized that I was still far away from these results, I brought the false claims to ******‘s attention. ****** convinced me to trust the process and to just hold on. I made my next payment and quickly realized it was a huge mistake. During my initial process, IFCA, spoke of customer service. And spoke in a way that assured me if I was not happy within 30 days I would get a refund (it’s on their website as well). In fact, they speak of this often telling us coaches that if we have a client who is not happy in the program to 100% make it right. They definitely do not do what they claim.

  Business response

  09/15/2023

  Impact Fitness Coaching Academy offers a 14 week online course helping fitness coaches scale and grow their online fitness business. The course includes 1 on 1 coaching, course materials and access to our paid communities.  
  
  
  Ms. ******* entered into this agreement on 3/29/2023. Her request to cancel was on 5/16/2023 at week 7 in the program. At that time the determination was to release her from the program with no future payments to be processed. A system error processed the $4,500. We are happy to refund the additional $4,500 however there is currently an open dispute on the funds with her credit card company so there isn't anything we can do on our end aside from wait for the credit card company to reimburse her. If Ms. ******* would like to end her dispute then we can refund it on our end. 
  
  
  Ms ******* does not qualify for the guarantee of 1 on 1 coaching until the client generates revenue in the amount of their investment due to not meeting the requirements of the guarantee i.e. missed coaching calls and incomplete action items as noted on the attached CSM notes. 

  Customer response

  09/20/2023

  I am rejecting this response because: I tried to get out of my contract the 2nd week in.  I saw red flags and had a talk with the supervising coach ******.  I told her my concerns and that how already my coach (Leslie) was not getting back to me. She blew me off and told me to hang in there, as things would surely get better.  They did not.

  I did not miss any coaching calls...I told them I wanted out of the contract but they would not let me out unless I did a "final" call with the coach.  I did the call and clearly explained why I wanted out.  To say that I missed a call, is a complete lie.

  Regardless, I was told I would be getting things that I did not recieve...including 1:1 coaching.  My "coach" ingnored my texts on many occasions, I didn't hear from her in over 2 weeks and she didn't respond to my check in.  There is a lot that this "coach" was supposed to help me with, but because she ignored my requests, nothing got done.  

  I am not the first client this has happend to and can provide  nearly 50 clients that this same thing happend to.  They should not be in buisness.  At the least, should have some integrity and refund money when a client isn't happen with the services renedered.  

  I have provided plenty of things in my defense showning their neglance and complete disregard for my needs.  What happend to the client always being right? I have filed with the attorney Generals office and have spoken to a lawyer as well.

  I did get the very last withdrawel back (no thanks to them though) I was able to show the bank that they did a withdrawel AFTER cancelling my contract.  They wanted that money and will do whatever unethical way to get it.

  Business response

  09/27/2023

  ******** entered into an agreement with us to help her with her business. The agreement was 14 weeks long and we provided 7 weeks of service before she decided she no longer wanted to continue. 
  
  You'll see in our notes attached that she wanted to stop at week 7 on 5/19 because she didn't want to continue running a business. 
  
  One Ms. ******* found out we weren’t going to refund her for our time spent helping her, she then started saying that the reason she wanted a refund wasn’t because she no longer wanted to run a business but because our quality of service was poor. 
  
  We decided not to refund ******** because we didn't feel it was fair for our staff to spend 7 weeks working with her, consulting on her business, and then for her to decide she no longer wanted to run a business so that all of our time and efforts should go without compensation. 
  
  
  We did have one technical error on our end where a message didn't go through to ******** on 5/9/23. You'll also see that noted in our client notes. 
  
  
  I do believe we've done the right thing by letting Ms. ******* out of her contract once she let us know she no longer wanted to run the business since we obviously could no longer help her at that point. 
  
  However, her deciding she no longer wanted to run a business is like someone buying a home, deciding in 2 months they don’t like it and then requesting a refund on their mortgage. She used our services for 7 weeks. 
  
  
  Attached are our CRM notes from her time in the program. I also have every call recording she's had with our staff. 
  
  
  I've also attached the email that was sent to her when we made this determination on our end. 
  
  However, the most absurd of ********’s complaint is the fake screenshot she attached to claim that “I called her a bitch.”
  
  This is a Photoshop screenshot. You’ll see two screenshots that I’ve attached. One is just her message in response to no message.
  
  I’m sure she’ll argue that I deleted my message, however, you’ll see a second screenshot where I have tested this and it says “message unsent.”
  
  I would never call a client a name. Especially completely unprompted as she’s showing in her fake screenshot.
  
  I understand that I could have easily just refunded the $5500 as my time spent responding to these is worth much more than that. Had she been a reasonable customer with a legitimate complaint I absolutely would have. At this point though, it doesn’t seem right to allow Ms. ******* to lie about businesses in this way.

  Customer response

  10/02/2023

  I am rejecting this response because: Everything they are saying is completely false.  I have never photoshopped anything. I left a review on Erins Facebook page, and that message was sent right after.  I am known for my honesty.  Whats happening is, IFCA are caught in a complety scam business and you are trying to turn things on me.  Their staff did NOT spend 7 weeks with me.  This is the problem.  They completly brushed me off and I did not get the coaching I was promised. Yes it was overwhelming, because this company did not help me as they said they were going to.  I have gone over what they promised, yet failed to give.

  I have been forced to  close down my business.  Im not the first complaintt there are HUNDREDS of complaints on redit for this company.  I have never been rude to anyone, I was completly calm and asked for a refund.  For you to falsify documentation that would state I did otherwise is completely illegal.  I will continue to give your company a bad rating, until I get my refund.  Its an absolute disgrace to the coaching industry.  This is why you are mad. Because im speaking up. 
  
  Regards,
  
  ******** *******

• Initial Complaint

  12/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a ticket for Erin's event Impact Coaching Mastermind. The event page has a money back guarantee that has since been scrubbed from their site due to me referencing it. I will include a screenshot, but it clearly states:

  "Yes, that's correct. If you purchase a ticket and attend the event, and you don't feel like you received 10x as much value, as you invested, we'll refund your ticket price, plus your flight and hotel. We're so confident in what this experience has to offer, and the impact it will make in your life, and business, we stand by this 100% satisfaction guarantee."

  I contacted Erin & Jordan for a refund. I did NOT get any value from this event AND Jordan chose to disclose a very personal bit of information about me that was not his to disclose in front of hundreds of my peers, causing a tremendous amount of stress and embarrassment.

  Erin & Jordan are refusing to refund me, have stated that they won't be responding to my emails, and scrubbed their website to remove the money back guarantee. This is unethical, unprofessional, and completely devoid of any semblance of integrity. I want my money back.

  Business response

  09/15/2023

  This complaint was submitted the same day we responded to discuss the complaint. Two days later, Ms. ****** was fully refunded and satisfied with how it was resolved. Please see attached email response.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩