ComplaintsforKaraMD Inc

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased the **** **** XS. Used product twice daily as directed. After two days started experiencing SEVERE gastrointestinal distress, nausea and diarrhea. Severe enough that had to leave work secondary to the ongoing diarrhea. Contacted customer support for the refund guarantee. Offered to return open and unused bottles of product. Refund deducted portion of the purchase price for opened bottle. Order held 3 bottles with a fourth bottle included as a promotional item. The refund deducted the cost of the promotion as if it were part of the order.

  Business response

  02/13/2024

  Hello,

  My name is Ashley *******, Director of Customer Service. 

  I am sorry to hear about your experience with the **** **** XS product. I have issued a full refund for your order #****** placed on January 25th 2024.

  Please allow 3-7 business days for all of the funds to appear in your account. Time will vary based on financial institution.

  If you have any other questions or concerns, please feel free to contact me directly or our customer service department.

  Thank you for your patience in resolving this. 

• Initial Complaint

  12/17/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I've made 2 purchases from KaraMD. They sell vitamins and supplements. I noticed that they are charging sales tax. I live in New York State. I checked the internet and learned that New York does not charge sales tax on vitamins and supplements. First I called customer service and was told they have no control over the taxes charged. I then contacted the company through their website and was told someone would get back to me but no one did. I contacted them again through their website. Again no one has gotten back to me. If I am wrong I should be notified. If I am right I should be notified and adjustments should be made to their computer program so tax is not charged to NYS residents and I should be reimbursed the sales tax for my two orders.

  Business response

  12/19/2021

  Hello,

   

  Thank you for contacting KaraMD and bringing this issue to our attention. We comply with all state and federal laws regarding sales tax, and our system is set up to automatically collect sales taxes from customers that meet the requirements during the checkout process.
  

  I have issued a credit to your account for the inconvenience this has caused. If you have any further questions or concerns pleaser do not hesitate to reach out directly to ashley@karamd.com or (216)-410-3579. 
  

  thanks! 

  Customer response

  12/20/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ****  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩