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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I sat in the drive thru line for 20 mins (using fuel)- Paid at first window (was not issued a receipt). Pulled up to second window and they said my order was not ready. I was told to pull up and wait in the waiting spot ahead. I did- waited several min. I left without order. McDonald's owes me one dollar and fifty cents for the coffee I ordered but never got - and 30 min. of my life (plus 2 dollars fuel). Thanks.
Business response
10/19/2022
October 14,2022
******* ******
*** ***** **** **
*********** ** *****
Dear Mr. Booker,
I am writing in response to a complaint issued to the BBB regarding our location at the McDonald's in
Georgetown, OH on 09/2912022.
I want to apologize for your bad experience at our restaurant. We strive to give quality service and
products in a timely manner. According to your complaint we did not achieve this with your order.
Thank you for bringing this to our attention. I have enclosed some coupons. I hope that this will make up
for your bad experience.
Again I apologize and will be looking into this matter.
Sincerely,
Laura G
Corporate Secretary
McDonald's Georgetown, OHCustomer response
10/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.
Regards,
******* ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.