ComplaintsforBennett Masonry
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Complaint Details
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Initial Complaint
03/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 28,2021, I hired Mr. Bennett to put brick veneer on the bottom section of my house. I paid him $4500 to retain his services and pay for the stone. At the time he said he was finishing a job and he would start on my house next. I contacted him after a month and he said the job he was on was extended. Two more months went by and then his excuse was his wife was in jail. He dropped off some of the stone on November 6th for the house and asked for another $1000. He said he would be out the following week to start. He didn't show and he said he had picked his mother up from the hospital. She had cancer and he had no one to watch her. He was trying to get someone to take care of her while he went to work and told me he'd be out after December 9th. This went on for two more weeks and no work was getting done. The weather started to get too cold to do any work and I just stopped trying, hoping he would contact me. He never did. The boxes he left were getting ruined from the weather and killing my lawn after sitting on it for 3 months. I finally had to move them. The weather started warming up early this year and I contacted Mr. Bennett again on February 24th asking when he would be coming out to work on the house. His only reply to me was, "Yes, it's getting there." I haven't heard from him since. I have asked to get a refund and brought this up to him on at least 2 occasions and he just kept saying he'd do the job. Well, he hasn't and I really don't know what kind of job he may do now. He hasn't given me all the stone that I paid for and as far as I am concerned, he can take it all back. After all of this, I would just like a full refund of the money I paid him.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.