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Complaint Details
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Initial Complaint
04/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a new Lenox AC unit on 7/19/2019. In 2021 they had to come back out and replace the ADP coil inside my house that they had just installed in 2019. In 2022 they had to come back out and replace the ADP coil that they installed in 2021. Now here we are in April of 2024 and guess what. The coil they replaced in 2022 is leaking and needs replaced again. Each time they come out to replace this coil I am having to pay labor and refrigerate costs. I have closing in on paying for the unit a 2nd time.
Business response
04/26/2024
This coil is still under manufacturer warranty from Lennox. This coil has internal leaks which are from the manufacturer. This leak was not to do with someone Capital City Mechanical did. Everything was installed properly. Even though this is not a Capital City Mechanical issue we have agreed to do a full warranty coil replacement on the unit.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.