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Complaint Details
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Initial Complaint
07/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We encountered multiple issues in my family’s interstate move from Mooresville, North Carolina with loading on June 8, 2023 to Cedar Park, Texas with 1st unloading on June 14, 2023 and 2nd unloading occurring on June 22, 2023. First, the movers at loading failed to estimate the space correctly remaining on the truck for our belongings. This resulted in several issues, including: 1) careless handling of our boxes and belongings; 2) loading items carelessly (some even stuffed in cab of truck); 3) several items missing from delivery; and/or 4) failure to bring important items in the 1st delivery, which caused additional stress in an already stressful moving process. Second, we experienced damage to a few items as well as several important items that were completely missing. We only discovered this fact after receiving the second delivery, hoping the missing items would be delivered with that shipment. We were told to wait to file a claim until after unpacking the 2nd shipment. Attached is a copy of the claim submitted for your information and use. We were even further upset when after filing the claim, told we would only be reimbursed $75 for the damage to my son’s desk. This is totally unacceptable, especially considering the issues with the move and the fact that we paid an additional $439 for additional coverage, which seems worthless. Your movers and claims processing agents should care more about people’s belongings than what was demonstrated during this move and the subsequent process. My little girl’s birthday present (stroller) was either never loaded, stolen, or thrown away. I hope others don’t have to experience what we have endured to date. While we submitted a claim for $625, we are demanding a minimum of $439 be reimbursed for the damages and lost items, which is equivalent to the additional coverage purchased for this move.
Business response
07/11/2023
Customer complaint has been received and customer has been informed that the request for manager review is in process.
The goal is to achieve a positive outcome.
We will update as soon as we get the a claims manager update.
We appreciate the patience as we work on this with our corporate claims office.
Customer response
07/19/2023
I accept the business's response to resolve this complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.