ComplaintsforValley Thrift Store
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Complaint Details
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Initial Complaint
08/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
8/28/2023: Valley thrift store has changed its method of offering percentage savings without distributing complete info to help customers. They now offer color code that is different each day that you may find posted on entrance door. It does not state, however, what percentage is attached to each color and on which day it applies. A tag on 1st pair of shoes read $13.99 with a "blue" tag on the label. This pair received a 50% discount. Second pair of shoes (again reading a blue color) was offered no discount (charged full price of $28.99). I spoke to a manager next day and was told the actual they used was listed on the bottom of the receipt (no discount applied on that day). How can a customer know that if they don't distribute info such as: on day (Monday, Tue, Wed, etc. - tab - color code (color) applies and will receive - tab (percentage off listed price. Customers deserve to be treated decently and fairly. I live on a Social Security income and cannot afford this inconsiderate treatment.Initial Complaint
06/09/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I bought a dresser from an auction at the Valley Thrift location specified in this complaint on June 7th. I have a disabled son who I had to tend to at the time that I was supposed to pick up my dresser before I left. I forgot to pick it up, so I went back the next day, the 8th because it was too late and the store was closing. Come to find out that they had sold the dresser to ANOTHER buyer. I was upset that they did not indicate to the buyer that the dresser was already sold to me. They tell me to call the manager on June 9th, who then tells me on the phone to come to the store and show her the receipt. I drive all the way to the store, show the manager ******* and another manager ******* my receipt. The whole time they’re rude towards me and treat me as though I’m asking for some donation. My receipt (payment *** *************) showing a 49.99 purchase of a dresser was right in front of them and they were telling me that I was ineligible for both a refund AND store credit. That is called stealing. They stole 49.99 plus tax from me. I want a cash refund and to never deal with them again.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.