ComplaintsforMartin N Sons Fence & Landscaping
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Complaint Details
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Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In March 2023 I had my entire fence replaced by them.. I contacted them September 9th via the same number I set up the install and with no response I contacted them on ******** September 25 with a response but nothing more.. and still not fixed.. might I add I also contacted them to seal paint my brand new fence 2 months after I got it.. the guy sprayed it on a day it was pouring rain I paid $500 when it drys up my fence has mud sprayed into the gate permanently lots of spots missing spray and when I contact them about it they said they subcontract that type of job.. wasn’t told that up front I also have pics of that conversation if need proof.. then told to contact the guy that did it.. but how can I do that giving I went trough them to have it done.. so a total of $4500 and definitely not happy.. I just want the job to be fixed or the money it will cost another company to fix it giving back!Initial Complaint
03/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I used this company to install a fence for me and paid them when the job was done on 3/24/22. Their warranty is for 1 year. Not long afterward 4/6 I expressed some concerns w/o a response. Then when they returned 4/14 to remove incorrect latches and install the correct latches on the 2 gates I verbally expressed some concerns but felt that my concerns were not heard. I sent an e-mail dated 5/18 w/o any response. On 6/29 I sent a text asking if he had received my e-mail that I had sent and he indicated that he was having e-mail issues. There was a brief dialogue as he did not know who I was. On 7/5 I sent a text and states since he did not get my e-mail I mailed the letter (original one dated 5/18 attached) as I did not change the date. On 7/18 I followed up with a text asking if he had received my letter but did not get any response. I have a new issue with one of panels being completely off which I noticed this week and I uploaded pictures. This was a potential issue that had been listed in original complaint and there was a gap and I was told to just push it together. Briefly will list issues which are outlined is in letter: gap in fence near sun porch I was told to just push it together (which is the piece that has now fallen down), Back fence gate uneven, back fence by little house uneven with a slope, caps falling off (these should have been glued down and should not be falling off). I have a neighbor with a similar fence and his caps are secure (part of his fence lines my property). Gate now dragging (new issue). Part of me feels bad that I had to resort to this but I've not gotten any response from previous communication, If they refuse to repair I hope to get it repaired and ask that they cover the expense as I did speak with another fence company to have the work repaired. I paid for the product separately from the installation and used their recommended fence company so I don't think the product is the issue. The first upload is a copy of the check, bid and e-mail/letter that I sent. The second attachment are pictures of recent fence area that fell. I did not include pictures of other fence areas that need repaired. ThanksBusiness response
03/24/2023
3.24.2023 BBB called business spoke with Estel M***** who stated that the company is going out to consumer's home this week to make the repair.Customer response
03/29/2023
I have not heard from this company and if the plan was to come out for repair this week I would think someone would have reached out to me by now.It has been a week since I received the response from you that they would be coming out. Can you tell me what my next steps should be or do you reach back out? If I am supposed to reach them please let me know.
Business response
04/11/2023
I have reached out to this lady with no response I’m not sure what is going on with her she can call my wife who does all the scheduling if she wants @ ###-###-####Customer response
05/11/2023
Consumer called BBB and left voice message stating the matter is not resolved as the back part of the fence has not been repaired.Initial Complaint
10/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The first week of September (September 6-7), Martin N Sons was selected to remove my existing 4 ft fence and install a new 6 ft fence. The company showed up and completed the work however the gate that was installed as part of the fence does now open and landscaping was removed and not replaced as the end. After walking my property the clean up from this project was awful. I personally picked up wood scraps and empty bottles around my yard as well as a used blade from a saw. I am very thankful this blade did not harm one of my dogs. Reached out to the owner of the company about fixing my gate. Told me on 3 separate occasions they would come and fix it. They were a no call no show all 3 times. My neighbor kindly fixed the gate for me. The main post was not set correctly resulting in us digging it out, resetting it in concrete and adjusting the gate hardware. I regret daily recommending this company to several neighbors during the initial construction of the fence. Requesting a refund of $500 for clean up, repairing gate on own and replacing landscaping.Business response
11/17/2022
11.17.2022 Business responded to complaint via phone call stating they sent several messages to consumer offering to come out and review her concerns, however consumer was not available and did not offer alternative time to meet.Customer response
11/28/2022
I am rejecting this response because: the response provided by the contractor is a lie. The contractor never showed up on two separate dates that they said they would be at my home.
Regards,
********* ***********
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.