ComplaintsforDado Construction, LLC
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Complaint Details
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Initial Complaint
01/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We hired Dado Construction, AKA Preston W******, to tile two showers and one tub surround in our newly constructed baths. He assured us that he had the expertise to properly install the tile. He began the job in October 2021 and had to correct several deficiencies along the way in how the tile work was done. We had to purchase more tile to replace badly installed ones but we wanted to let him correct the work and perform a satisfactory job. After much of the work was completed at the end of November, our plumber told us that as he was installing shower fixtures, he noticed one of the showers has an area around the drain where there is no grout and could leak to the family room below. Upon further inspection, not only was that true but we found that the shower floor was installed improperly such that the water pools against the back wall instead of going down the drain. Mr. W****** sent his employee to inspect it and assured us that he would return in a couple of days, which would have been the following Monday, to repair the shower floor. That was three weeks ago and Mr. W****** will not answer our phone calls nor respond to our texts. He has abandoned an improperly done shower such that we cannot use it for fear of it leaking. We are asking that he return and repair the deficient shower floor or we will have to hire another tile installer to do so and back charge him to cover the cost.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.