ComplaintsforOhio-Michigan Inspection Services, LLC
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Complaint Details
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Initial Complaint
12/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Spoke with owner May 18,2021 discussed the traumatic situation our family was experiencing and assured me he had time to help us get resolution. Hired company to do lead testing on our home. Met with owner for pre-inspection meeting May 24, 2021. Owner returned June 3, 2021 and performed testing. Lab test results indicating compliance provided by email June 15, 2021. Email also indicated he would submit a compliance report to me and the county health department. July 20th, 2021 owner spoke with health department inspector in charge of our case to ensure, prior to submitting report, that there would be no issues. I've reached out 21 times since July 22, 2021 of which 8 times received a reply. Each reply assured me the report would be provided in hours or within a day or two. Last response was received Sept 19, 2021. Contacted 5 times since and received no response. Report has yet to be provided. It is shameful to leave a family in distress this long after agreeing to help us. How you'd like to see your complaint resolved? Provide compliance report to me ASAP.Customer response
01/05/2022
I have not heard anything at all from the company about my complaint.
I apologize for not responding sooner. I didnt realize that was pending.
I have test results and emails from owner i can provide if it can be helpful. I should also request a refund for the fees ive paid, since i will have to start from scratch and hire someone else to perform those same tasks. I will update complaint in the next few days but will see if this reaches you and what your thoughts may be. Thanks so much for any help you can offer.
******** *********Customer response
01/09/2022
***Document Attached***
Submitting image of cashed checked we paid $150. If no report is provided, we'd like a refund of this amount.
See Attachment/File: ********* ***** **********Business response
01/26/2022
Company/******* ******* advised BBB that he will have the report written and finalized by end of this week and will forward it to you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.