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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
6-2023 I hired them to work on my garage floor. They gave me an estimate at the end of June. He emailed me an estimated copy stating this copy was $2974.64. The contract stated I had to pay 1/2 before work & the balance at completion of the work. I signed & gave him my credit card. to pay the first 1/2 & I had a $500 discount. coupon. They called to set up appt for work to be done the week of 8-1-2023. "We call the day before we start at 8:00 am it is an all day process." They were no show. No call, never coming. I called, tt Julie " I am sorry your product did not come in." They rescheduled for the week of 8-8-23. I waited no show again no call. I called the 14th. She said, "They are on the way to your house.' They came, They were not going to do it that day cause I wasn't on their schedule & the moisture was 6% was supposed 5%. They couldn't do the work today. They called the Office the woman answered & said I was an angry woman & they were not going to do the job or ever come back to my house." They hung up & now all my calls to them go to voice mail.
Business response
08/18/2023
8.18.2023 Business called BBB stating they spoke to the consumer on 8/11/2023 and a refund check was mailed on 8/14/2023.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.