ComplaintsforMVP Agency, Inc.
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Complaint Details
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Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was rear-ended (not at fault) in November 2022. I filed my claim with MVP Agency and my agent ****** ******
I took my car to ****** ******** for an estimate on the repair. ***** came back with $12,000 in repairs...
***** the other insurance company quoted $4,000 for the repairs. ***** turned the claim over to MVP Agency since they were not in agreement on the repair cost.
******* ***** with MVP is claiming that she cannot do anything to help me, and I need to pay ****** for the repairs. ****** has now had my car for over 9 months, and they will not give it back.
I have found out since that my agent's (******* *****) husband is an owner of ****** auto body repair. ***** spelled backwards is *****.
This is 100% a conflict of interest that MVP Agency should have brought to my attention from the very beginning! Alison ***** as the main point of contact for MVP Agency should have told me Day 1.
It is now 9 months later... I still do not have my car and am about to be out of pocket $12,000 for an accident that was not my fault! And my insurance company has not done ONE thing for me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.