ComplaintsforRedway Transport

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Re-gravel and compact our driveway on 4/7/23. Looking over the finished product the same evening of completion, noticed some chips on our driveway concrete apron. On 4/8/23 notified **** at Driveway Solutions via e-mail (**** ******* ###-###-#### *********************). **** called and said will come and look. On 4/17/23 e-mailed them to see if they were still coming. On 4/26/23 e-mailed them again. **** called and stated he had a couple of repair ideas. On 6/13/23 e-mailed them to say we haven't heard from them for quite a while. On 6/21/23 **** called and said be there sometime next week to fix the problem. On 8/2/23 e-mailed them to say we will fix it ourselves for $800 refund or we can get some concrete contractors in for estimates, *ust let us know. No word yet. Luckily my wife took a picture of our driveway to have a before picture *ust as the worker showed up, *ust before work started. So, we do have a time stamped picture showing no chips in the driveway apron.

  Business response

  09/22/2023

  Per conversation with ****, he apologized and stated he would reach out and resolve this issue asap.  He was relying on a third party to help with the issue and they never got back to him.  

  Customer response

  09/24/2023

  [If you do not say why you are re*ecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20501212
  
  I am re*ecting this response because: It's *ust that we have heard "I will come and look at it", "I have a couple of ideas", "I will be there next week to fix it", but still nothing done since April 4th of this year.  We'd be more than happy to drop this complaint if the problem was resolved.
  
  Regards,
  
  **** ******

  Business response

  10/23/2023

  * ******* <*****************************>
  Thu, Oct 19, 3:22 PM (4 days ago)
  to Randy, me
  
  Greetings-We wanted to follow up to let you know we have spoken with the customer and will be sending the customer $800 to address the damages.  The customer seemed pleased with the solution and we are happy to report the issue should now be resolved.  We apologize for the delay is addressing the situation.  If you have any further questions or concerns, please let us know.
  
   
  
  Best Regards!
  
   

  Customer response

  10/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint, as long as we receive the $800 check, which we have not received as of yet.
  Regards,
  
  **** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩