ComplaintsforLeppo Rents
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Complaint Details
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Initial Complaint
10/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Rental manager (***) assured me the driver would ask me where I wanted the excavator placed at prior to unloading it as I wanted it parked across the street. I, along with my g/f was home all day and our front door was open. I went outside around 3:05 pm and I saw the 19k pound excavator sitting in my driveway directly behind my SUV. Per my neighbor who was in her front yard, the driver backed their 26k lb flat bed truck onto my concrete driveway and unloaded it. I contacted the rental manager at 3:15 advising him of the damage and that I wanted the excavator moved off my driveway immediately. He advised someone from management would be over promptly to move it and to take pictures of the damage. At approximately 5:20 the driver showed up and he called me on my cell phone immediately upon exiting his truck. I asked him why he didn't come and get me prior to unloading the excavator and he said he rang my doorbell but it doesn't work. I walked him up to my door and rang my doorbell at which time you could clearly hear it along with my dog barking. He took pictures of my driveway. I spoke to the rental manager Tom again on the following Monday at which time he advised it's hard to determine the new cracks from existing cracks. I requested he send a manager out as the new cracks are easily visible. A manager named ***** came out and advised he couldn't determine the new cracks from the older cracks. I had a concrete contractor look at my driveway and he clearly identified the new cracks. I advised ***** of this along with his estimate of $5,000.00. 4-5 days later the contractor emailed me his estimate. I reached out to my insurance company for assistance. I provided her with pictures of my driveway. Approximately 10 minutes later she emailed me advising they have Ariel photographs of my driveway from August 1st, and that the cracks in my pictures are clearly new. I have attempted to contact ***** since then, but he has refused to take my calls or return any of them.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.