ComplaintsforDanSoap
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order through the DanSoap website and my credit card was charged but my order was never delivered. I have repeatedly reached out to let them know of the issue but no one has returned my emails. There is no phone number to call. Order Summary Order #***** Confirmation Code ********************** Placed on January 12, 2024 at 12:42 PM EST From my checking account: 1/16 Purchase authorized on 01/12 Dansoap ******* ** ************* ** **************** Card **** *****Business response
10/09/2024
RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
Hi,
We refunded the customer as requested over a week ago. I'm fine with it displaying as unanswered.
Thanks,Customer response
10/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ******* has refunded my payment.
Thanks so much for the help!!!!
**** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.