27 Customer Reviews
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Review from fritz p
5 stars10/27/2024
True craftspeople installed my door and windows and I didn't even have to vacuum as they cleaned up and left spotless. Definitely using them for the back next year.
Window Universe Cleveland, LLC Response
11/01/2024
Thank you so much for your wonderful review! We’re thrilled to hear you were pleased with the craftsmanship and attention to detail from our team. All of our installers are full-time employees, not subcontractors, which allows us to ensure quality and consistency on every project. We’re glad everything was left spotless for you, and we look forward to helping with your back windows next year! Thanks again for choosing us!Review from Amy R
5 stars10/10/2024
I loved working with Window Universe. Every person I dealt with was wonderful. They kept me updated along the way. There was no big sales pitch when they came to my house. I highly recommend them! I will definitely use them in the future.Window Universe Cleveland, LLC Response
10/11/2024
Thank you so much for your kind review! We're delighted to hear that you enjoyed working with our team and that you appreciated the clear communication and no-pressure approach. Keeping our customers informed and comfortable throughout the process is always a top priority for us. We truly appreciate your recommendation and look forward to working with you again in the future!Review from Tim D
5 stars09/27/2024
Just had WU replace a French door with a sliding glass door. We had our house built in 2013 and the builders didn't cover the outer frame with aluminum clad so there was wood rot in the door frame. WU replaced the wood frame sealed everything up nicely including aluminum clad outside. The door slides smoothly and the screen door frame is sturdier than any sliding screen door I've had in the past or used at anyone else's house. WU also replaced 5 original contractor windows for us in January which was also a big improvement in climate control and smooth operation. We will have our remaining 10 windows done by WU in the future.Window Universe Cleveland, LLC Response
10/01/2024
Thank you so much for sharing your experience! We're happy to hear that you're pleased with the new sliding glass door and the improvements we made to the frame. Addressing issues like wood rot and ensuring a proper seal with aluminum cladding is something we take pride in, and we're glad it made a difference. It's also wonderful to hear that your new windows have already improved climate control in your home. We look forward to helping with the rest of your windows when you're ready. Thanks again for choosing us!Review from Troy H
5 stars09/19/2024
Tremendous experience with Window Universe. From quoting, measuring, and through install, the process was extremely smooth. My daughter has some asthma sensitivities and they were even able to schedule around us being out of town so my daughter wasn’t around during install. That was a huge peace of mind for us. The install crew was extremely kind and did a great job keeping things clean before and after install. The windows themselves are terrific. Big thanks to everyone one the Windows Universe team, couldn’t be happier with the experience and the windows!!Window Universe Cleveland, LLC Response
09/24/2024
Thank you so much for your thoughtful review! We're thrilled to hear that everything from the quoting to the installation process was smooth. It was our pleasure to work around your schedule and make sure your daughter's health needs were taken into account—that's something we take very seriously. We're also happy to hear that the install crew kept everything clean and tidy, and that you're loving the new windows! If you ever need anything down the road, don’t hesitate to reach out. Thanks again for choosing us!Review from Hannah L
5 stars08/27/2024
Great customer service. Glad my neighbors recommended them to me!Window Universe Cleveland, LLC Response
08/29/2024
Thank you for your review! We're so glad to hear that you're happy with our customer service. It’s always wonderful to know that a recommendation led to a positive experience. If you need anything else in the future, we’re here to help!Review from Daniel P
5 stars07/26/2024
We hired Windows Universe last year to install 17 windows at our home and they did a great job. This year we decided to replace three additional windows, in our garage, and did not hesitate to call them again. Their work and craftsmanship is outstanding. When they came out to measure and give us an estimate, they were prompt, polite and on schedule. They kept us informed each week with an update as our windows were being manufactured. Any questions or concerns were immediately addressed. I would not hesitate to recommend them to anyone who is looking for Windows.Window Universe Cleveland, LLC Response
07/29/2024
Thank you so much for your kind review! We're thrilled to hear that you had such a positive experience with Window Universe both last year and this year. It's great to know that our craftsmanship, promptness, and communication met your expectations. Keeping our customers informed and addressing any questions or concerns promptly is a top priority for us. We're grateful for your trust and your decision to work with us again for your garage windows. Your recommendation means a lot to us, and we're here to help with any future window needs you may have. Thanks again for choosing Window Universe!Review from John A
5 stars07/09/2024
Excellent service, quality product, helpful staff. We'll have them back for additional projects.Window Universe Cleveland, LLC Response
07/10/2024
Thank you so much for your review! We're delighted to hear that you were pleased with our service, product quality, and helpful staff. We look forward to working with you on your future projects. Your continued trust means a lot to us. If you have any questions or need assistance in the meantime, please don't hesitate to reach out.Review from Shonnetta H
5 stars04/24/2024
I had 11 windows installed, the customer service from beginning to end was great! The crew worked well together and cleaned up. Window Universe Cleveland LLC is doing a great job keep up the good work!Window Universe Cleveland, LLC Response
04/25/2024
Thank you for your kind words and positive feedback! We're delighted to hear that you had a great experience with our team from start to finish. Providing excellent customer service and quality workmanship are our top priorities, and we're thrilled that you were satisfied with the installation of your windows. We appreciate your support. Thank you for choosing Window Universe Cleveland!Review from Anna K
5 stars04/10/2024
Had Window Universe install 2 storm doors on my 1880 home. Great experience all around - from the first phone call to the very end everyone was super friendly, knowledgeable, ON TIME, and respectful of my property. They did a great job and clearly care about the quality of their work and about making sure I was satisfied. The installers were literally the best contractors I've ever hired - they were on time, communicated well, were very cheerful during the install and just did a great job. I'm very glad I picked Window Universe out of all the quotes I got.Window Universe Cleveland, LLC Response
04/11/2024
Thank you so much for sharing your experience with Window Universe! We're thrilled to hear that you had a great experience from start to finish with the installation of your storm doors. At Window Universe, we prioritize professionalism, timeliness, and respect for our customers' properties, so it's wonderful to hear that you found everyone involved to be friendly, knowledgeable, and on time. We're glad that our team's dedication to quality and customer satisfaction shone through during your project. It's fantastic to hear that our installers exceeded your expectations and were the best contractors you've ever hired. We believe in providing not only top-notch workmanship but also a positive and cheerful attitude throughout the installation process. We truly appreciate you choosing Window Universe out of all the quotes you received, and we're delighted that you're satisfied with your decision. Thank you for trusting us with your home improvement project, and please don't hesitate to reach out if you ever need assistance in the future. We're here to help!Review from Richard B
5 stars03/29/2024
First class outfit from front to back. Everyone you deal with is experienced and highly professional, from office support to sales to installers. Everybody knows their stuff. No matter how many questions you ask, they always have answers. And I am someone who asks a lot of questions. Was also impressed by how personable everyone is, especially the installers. It is always stressful to have strangers in your house doing things, but these guys made it as stressless as possible. Nice friendly guys. Everything was efficient and went like clockwork, from the first phone call, quoting, installation, and follow up. Been a homeowner for 20 years and dealt with a lot of contractors, but never had such a positive experience. This place should give classes on customer service.Window Universe Cleveland, LLC Response
04/01/2024
We truly appreciate your glowing review and are thrilled to hear about your positive experience with us! At Window Universe, we take pride in providing a first-class experience from start to finish, and it's wonderful to know that you found everyone you dealt with to be experienced, professional, and knowledgeable. We understand that home improvement projects can be stressful, which is why we strive to make the process as smooth and stress-free as possible for our customers. It's fantastic to hear that our team was able to answer all of your questions and alleviate any concerns you had, making the experience as stressless as possible. Efficiency and professionalism are at the core of everything we do, and we're glad to hear that our process—from the initial phone call to the quoting, installation, and follow-up—went like clockwork for you. Your satisfaction is our top priority, and we're honored to have provided you with such a positive experience. Thank you for choosing Window Universe, and please don't hesitate to reach out if you ever need assistance in the future. We're here to help!
Customer Review Rating
5/5stars
Average of 27 Customer Reviews
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