ComplaintsforOutlook Automotive
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This repair shop damaged are vehicle did not stand bye anything they said had my husband at there shop helping them when he paid them to do the job the owner convicted felon ***** ***** ******* said he would refund some of my husband money back the repair they did caused my transmission to blow leaving me and my family with no care and when trying to have the problem resolved Mr ***** called the cops on us and had us trespassed from the propertyInitial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On around oct first i paid outlook automotive 1400$ for a clutch repair on my car the car sat at the shop for a month the owner had me come to the shop and spend 15 hours at the shop helping him work on my own car i have documented everything my car was returned to me with a abs light cut wires broken steering wheel no cruise control the owner then tells me he will fix the other things after I pay for more repairsBusiness response
03/12/2024
We have spoken to this customer and have made a solution to his complaint. The customer was supposed to take this complaint down. He took the other reviews down that he had made elsewhere. Complaint has been resolved.
Customer response
03/12/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
********* ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.