ComplaintsforDittmar Sales & Service

• Initial Complaint

  02/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date: 8/4/2022 Paid $ 93.89 Before placing my order for a mower battery I ask the clerk if I could return the item for full refund if it did not work with my mower. The clerk said, yes you can. I want to return the battery (it is new and unused) for a full refund. The manager has been rude and refuses to accept the return and provide me a full refund of $93.89

  Business response

  02/21/2023

  Sorry there is not and never has been any returns on electrical items of any kind. The only return option there is is for warranty purposes if it goes bad and that is conducted through the manufacturer not us. Sorry if you were confused but It is posted in 3 locations within the store and has been policy for over 30 years. Let us know if there is anything else we can help you with. Thanks

  Customer response

  02/24/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: Once again there was NO mention of no returns of electrical items.  You have still not addressed the fact that when I ordered the battery, over the phone, I specifically ask if I could return the battery if it did not work with my mower and the answer I received from the clerk was YES.  Then when I wanted to return it you got huffy with me and said NO ONE in this shop would say you could return the battery if it did not work out.  I WANT to return the battery and receive a FULL refund.
  
  Regards,
  
  ****** ******

  Business response

  02/24/2023

  I’m the person you spoke to then. It’s still the same answer as the last time. There are no returns on electrical items. Thanks and have a great weekend!

• Initial Complaint

  11/24/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Product ordered,from Dittmar Sales. It was out of stock, now on B/O. Mr. ******* wants to cancel but Dittmar wants to charge $4.00 restocking fee on a part they do not have. He paid $22.41 down an wants his money back. How can they a restocking fee on something they do not have in stock.

  Business response

  11/30/2021

  All special order parts have a restocking fee if the customer no longer wants the part. That was explained to you before we ordered it and it is also listed in 3 locations within the store including your receipt. We would be happy to refund you but if we are getting stuck with a part we don’t normally carry there will be a restocking fee. That is standard across the United States with any business. Thanks and we hope you have a wonderful holiday season!

  Customer response

  12/08/2021

  **** left a vm asking what we're going to do and asking for a call back. He hasn't heard from business and it's been 3-4 weeks. KH

  Customer response

  12/28/2021

  **** called in with the receipt information. The part is ****. It’s a fan on the top of a riding mower. He paid $22.41. Purchased 11/06/2021. 

  Business response

  12/28/2021

  As stated prior I would need the receipt. **** isn’t a good part number. He can stop in or call us during store hours and we would be happy to answer any questions but I’d have to have the correct info to do so. Thanks! ###-###-####

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩