ComplaintsforVision Ecom LLC

Auto Body Shop Equipment

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Initial Complaint
10/17/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased 10 ********* **** oil pumps Part# LM2305a-41-B on 9/30/2024. The total purchase price was ********. after shipping and taxes. I have tried to contact the company on the phone number listed on the website but it no one will pickup the phone. The voice message says sorry no one can take your call right now. I have called 3 times a day since 10/8/24. I want my items. I do not want a refund. I want them shipped within 24 hours next day air at their expense. I have attached a copy of my receipt. My company is taking this very seriously since these items are committed to an important project. Please send our product.
Customer response
10/25/2024
I have spoken with **** at Vision Ecom. and he is currently working to correct the issues with this order. We are now is constant communication and currently working to have the items shipped. I would like to close this complaint.
Initial Complaint
10/14/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought a tool from this company and waited for a confirmation and a shipping date but never got anything so I emailed them and they said it would be shipped within a week but that went by as well so I emailed again asking for a tracking number and the next morning they canceled my order but took my money and now I have to do a dispute through my bank to get my money back. When I looked up this business I found out that it’s someone’s home not a tool warehouse just a regular residential home. It seems that a lot of people have had this same problem with this so called business but he just continues to do it to another person I guess to make money off the interest from your money in his bank account. Caution don’t give them your money it’s a scam.
Business response
10/15/2024
Refund was issued yesterday 10/14, order was cancelled.

========= SECURITY STATEMENT ==========
It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.

========= GENERAL INFORMATION =========
Merchant : Auto Tool World (1125231)
Date/Time : 14-Oct-2024 11:27:12 EDT

========= ORDER INFORMATION =========
Invoice : ******
Description : Order: ******
Amount : 89.89 (USD)
Payment Method: Visa xxxx0043
Transaction Type: Credit
Customer response
10/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* ******
Initial Complaint
10/03/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Paid for items on 9/11/2024 and was told they would be delivered on (9/17). Contacted the business on the 19th and told they would be shipped out in 3-5 days. Never received anything (item/tracking #), nor further communication. I did more research on the business and I see this major fraud issue of being scammed by these entities is experienced by many people who made the mistake of purchasing from ********************** ***********************, and/or Vision Ecom LLC. This business needs to be disallowed from conducting a scam business.
Business response
10/04/2024
Items were still on backorder, order has been cancelled and refunded.

========= SECURITY STATEMENT ==========
It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.

========= GENERAL INFORMATION =========
Merchant : All Data Resource (1110464)
Date/Time : 4-Oct-2024 11:30:29 EDT

========= ORDER INFORMATION =========
Invoice : *****
Description : Order: *****
Amount : 383.57 (USD)
Payment Method: American Express xxxx2006
Transaction Type: Credit
Initial Complaint
09/09/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a tool from this company and did not receive it. I called and got an answering machine over and over, they have not called me back. The order was placed around 8/20/24 and I got an invoice #******** . The amount was for approximately $126.00 and was taken out of my credit card account. I am wondering if this is a scam. Please. Respond as to what you can find out about this company. Thankyou. **** ******* *** *** ****
Business response
09/10/2024
Full refund issued, item is on order and was due in this coming week, i dont think customer was getting the emails

Hello ****, your order is now set to ship out within the next 5-7 business days due to shipment delays. I sincerely apologize for the delay and please let us know if you would like to cancel at any time.

********
Customer Service
www.*************.com
www.***************.com

?

From: *********************** <***********************>
Sent: Monday, August 19, 2024 11:19 AM
To: *********************** <***********************>
Subject: New Order # AB ******

Full refund
========= SECURITY STATEMENT ==========
It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.

========= GENERAL INFORMATION =========
Merchant : **** **** ***** *********
Date/Time : 10-Sep-2024 6:54:52 EDT

========= ORDER INFORMATION =========
Invoice : ******
Description : Order: ******
Amount : 129.00 (USD)
Payment Method: Visa ********
Transaction Type: Credit
Customer response
09/27/2024

**** ******* <***************************>
11:45 AM (1 hour ago)
to Better

The business did give me back my money. Auto tool world did not give a reason why they did not send my order. **** ******* ps they wasted a lot of time, I ended up getting it from ****** in one week!

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Initial Complaint
08/28/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 8/25/2024 i ordered 3 Specialty Wrenches using ************* Website. I paid over a hundred dollars for these wrenches and this was the first time i used this website. I read the policy on website and read most orders places have very short leadtimes. Three days later still no word of my order. I do more research and find this business has a VERY track record of poor communication and lack of customer service. I called the number on my confirmation email and no person picks up and there is another business using the same phone number. I emailed the email (*****@*************.com) and no response was given same day. I am filing to recieve a refund for my order because i do not want to wait a long time for no response and possibly be scammed of a website i never used before.
Customer response
08/29/2024
I just recieved feedback and resolutions . Thanks! I am satisfied with response!
Initial Complaint
07/08/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a terminal release tool on their AutoTool World website. I received my email confirmation and never received the product. I called the customer service department and you CAN NEVER speak to a live person. It is impossible. They message always says that they are too busy. I have left several messages with them and have NEVER received a response. I am now pursing with the credit card company as a fraudulent charge.
Business response
07/09/2024
This was to ship from the manufacturer, if it has not i will refund this today.
Business response
07/09/2024
Shipped out, you will have this week.

Your shipment
1Z1EE9250317966969

Estimated delivery
Thursday, July 11 between 9:30 A.M. - 1:30 P.M.

Past Event
Label Created
Past Event
We Have Your Package
Current Event
On the Way
Future Event
Out for Delivery
Future Event
Delivery
Initial Complaint
06/19/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered 5 Snap Ring Pliers on 4/17/24 and paid $91.40 with our MasterCard which has cleared the bank account. On 4/23/24 I received 1 of 5 Pliers. I then started emailing them requesting the *** of the other 4. I have left several emails as well. But have NOT received an answer. I did receive an automated response on 6/4/24 that they have received my email to let them know of any issues. I directly responded with "THERE IS ISSUES"!! I have attached all the email and phone call dates. I have requested a refund.Please let me know if I can be of further assistance in this matter. Thank you!
Business response
06/20/2024
Backorder was cancelled and refunded.

*******************
Thu 6/20/2024 11:14 AM

========= SECURITY STATEMENT ==========
It is not recommended that you ship product(s) or otherwise ***** services relying solely upon this e-mail receipt.

========= GENERAL INFORMATION =========
Merchant : Auto Tool World (1125231)
Date/Time : 20-Jun-2024 11:13:57 EDT

========= ORDER INFORMATION =========
Invoice : 227896
Description : Order: 227896
Amount : ***** (USD)
Payment Method: MasterCard xxxx1001
Transaction Type: Credit
Customer response
06/20/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21870959

I am rejecting this response because: I have no proof of a credit back to the MasterCard. If they can please produce me a receipt for my records that would be acceptable.
It angers me that I had to go this far to get a response from them!

Regards,

***************************
Business response
06/22/2024
Full Refund was issued, you should see on your card in 2 days, PDF attached, you can keep the item you received.

****
Customer response
06/28/2024
I see the message from **** that there was a full refund issued and a PDF was attached, however; I'm not able to find that PDF file. Can you please assist me? Thank you!

Customer response
07/03/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21870959

I am rejecting this response because: I see the message from **** that there was a full refund issued and a PDF was attached, however; I'm not able to find that PDF file. Can you please assist me? Thank you!

Regards,

***************************
Business response
07/04/2024
Refund issued to the credit card uses *** the order, you should see this refund on your account.

========= SECURITY STATEMENT ==========
It is not recommended that you ship product(s) or otherwise ***** services relying solely upon this e-mail receipt.

========= GENERAL INFORMATION =========
Merchant : Auto Tool World (1125231)
Date/Time : 20-Jun-2024 11:13:57 EDT

========= ORDER INFORMATION =========
Invoice : 227896
Description : Order: 227896
Amount : ***** (USD)
Payment Method: MasterCard xxxx1001
Transaction Type: Credit
Customer response
07/05/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21870959

I am rejecting this response because: I have no MasterCard receipt for proof of credit applied, nor an updated Invoice showing zero balance. I AM NEEDING THE MASTERCARD RECEIPT FOR PROOF OF CREDIT.

Regards,

***************************
Business response
07/06/2024
Refund issued, you can check your account the credit will be showing up on your credit card. PDF attached.
Customer response
07/08/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21870959

I am rejecting this response because: when I go on-line it shows I still have a balance.
ORDER AB227896
BACK TO MY ACCOUNT

********************** - Vision Ecom LLC
****************
***************************
Date Ordered:  4/17/2024

Order Number:  AB227896

BILLING ADDRESS
***************************
*****************
2792 S Old *****************
*********, IN ***** - US
**********
*************************
SHIPPING ADDRESS
***************************
*****************
2792 S Old *****************
*********, IN ***** - US
Shipping Method: By Weight

Tracking Number: 9400116901890915288948

Shipped on: 2024-04-19

Payment Type: Credit Card

Need to return an item? Click Add new RMA below.

ITEM ID
ITEMS
PRICE
QTY
TOTAL

KD3485
KD Tools 3485 Fixed Tip Combination Snap Ring Plier

$15.79
5
$78.95

$78.95
Subtotal:

$0.00
Discount(s):

$0.00
Taxes:

$12.45
Shipping:

$91.40
TOTAL:

$0.00
Payments:

$91.40
Balance:

I do NOT have access to the Corporate MasterCard that I used to pay for the products, nor can I see if the credit has actually hit, therefore; I am requesting a MasterCard receipt to provide them.

Regards,

***************************
Business response
07/11/2024
That is all the information we have, this was refunded.
Business response
07/12/2024
That is all the information we have, this was refunded.
Initial Complaint
01/29/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I order and CO2 Monitor on their Alldata Resources site. I received my email confirmation and never received the product. I called the customer service department and you CAN NOT speak to a live person. It is impossible. They message always says that they are too busy. I have left several messages with them and have NEVER received a response. I am now pursing with the credit card company as a fraudulent charge.
Business response
01/31/2024
Backorder cancelled and refund issued
========= SECURITY STATEMENT ==========
It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.========= GENERAL INFORMATION =========Merchant : All Data Resource (1110464)Date/Time : 30-Jan-2024 6:26:44 EST========= ORDER INFORMATION =========Invoice : *****Description : Order: *****Amount : 128.25 (USD)Payment Method: Visa xxxx****Transaction Type: Credit
Initial Complaint
12/02/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Requesting assistance with obtaining a refund for items purchased and paid for but not shipped by Auto Tool World, 2892 Prairie Dr., Lewis Center, OH. 43035. An order was placed on 14 May 2023 for a total of 8 Passche airbrush needles; 5 of one size, 3 of another. All parts had the same unit price. The order number was ** ****** 3 items were shipped and delivered. The other 5 were placed on back order. 1st follow up 2 June 23. The company responded, promptly on 5 June stating items still on back order. 2nd follow up 14 and 21 Aug, calls not returned. On Sept 10th, 12th, and 18th emails sent, no response Another e mail on 9 Oct 23, Auto tool world advised via E mail that “the ETA would be 11/5” On Nov 10th, I fotified ATW by voice message and e mail items had not arrived and requested a refund. No response Called , left messages on 13, 15, and 17 Nov with no response. 21st and 24th Nov and 1 December emails sent and telephone calls requesting a refund; ATW has not responded to any request since 9 October Waited in good faith for back order items to arrive. The Paasche Airbrush Company, ***** ********* ###-###-####, stated the parts were still in production. At a loss to explain a 6 month delay in my order shipment. I have attached a copy of the sales invoice. I ordered 8 items, 3 were delivered. I paid a total of $40.91 for the 8 items, shipping and tax. If you prorate the tax and shipping charges across the 8 items the cost per item is $5.12. Auto tool world shipped 3, so they earned $15.35. Therefore I am requesting a refund of $25.57. Copies of all the email request cited above are available for inspection. Auto Tools’ unwillingness to respond to my update request led me to seek your assistance. I do hope you can attain action were I could not. Thank you **** ******
Business response
12/05/2023
Item is still on backorder , i will get this cancelled now.
Customer response
12/09/2023
Regards, Premature to call this resolved. The proposed resolution is fine, but business said they need to send a check. Been six days and awaiting arrival. Due to the previous “miscommunication” I’ll keep this open until the refund shows up. Posted this response to comply with BBB7 day response window otherwise I’d have given it a bit more time before commenting.
Business response
12/12/2023
Check is on the way, pdf attached.

**** ******
AB198541
Memo
AB198541
Confirmation
VP2HR-QVR65
CHECK
DELIVER BY
Dec
19
Customer response
12/16/2023
Again, proposed resolution could be acceptable, HOWEVER, check has not been received yet. Its Sat, 16 Dec, and today's mail has been delivered; no check. Complaint shouldn't be closed until the refund has arrived and is verified. Believe this is reasonable, as the business first stated they'd send a refund on 4 Dec; now state check wasn't prepared until 11 Dec and won't arrive until 19 Dec. I'd have waited until 19 Dec to update the status but need to provide a response within the 7 day window. I am hopeful....
Initial Complaint
10/02/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a set of wrenches on September 18, 2023 and I never received them. They have my money but I don’t have my tools. I would like my tools or my money back. Please and thank you.
Business response
10/04/2023
Item is still on backorder, order has been cancelled and refunded.

========= SECURITY STATEMENT ==========It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.========= GENERAL INFORMATION =========Merchant : Auto Tool World (1125231)Date/Time : 4-Oct-2023 6:33:19 EDT========= ORDER INFORMATION =========Invoice : 208187Description : Order: 208187Amount : 153.71 (USD)Payment Method: MasterCard ********Transaction Type: Credit
Customer response
10/05/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.
Regards,

******** *********

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