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Complaint Details
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Initial Complaint
05/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In August 2022, we used ***** ****** (our lawn care and snow removal person for our commercial property) to replace the landscaping of our business. He worked directly with Gregory's Creek to purchase 11 trees for us. There were two of the same trees planted near our garage. One thrived and the other died in spring 2023. We continued to care for the dead one just in case it would rebound. ***** has been unable to get a response from the nursery as the warranty period was close to elapsing. Because we payed a lump sum for the project, we do not have individual pricing for the tree. In the end, we have a dead tree that cost approximately $200. This is an odd scenario, since we don't have the direct financial transaction, but we are stuck with the poor result.Business response
06/19/2024
This tree was purchased through a landscaper, and was not planted by the Gregory Creek Landscaping crew. Therefore, there is not a warranty. When Gregory Creek installs any plant material, we have a warranty of 1 year. When the consumer purchases a tree at a wholesale cost and installs the tree themselves, there is not warranty.
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Contact Information
5331 Hamilton Middletown Rd
Liberty Twp, OH 45011-2407
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.