ComplaintsforSteam Doctor
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I contacted Steam Doctor of Lima after my sump pumps stoped working and my basement flooded. I asked for pricing regarding my home and was told it would be between $3,000.00 and $5,000.00 to extract the water out and dry the basement. After it was dried, ***, the owner of Steam Doctor, Lima Ohio told my husband his crew could remove the carpet. My husband inquired into the cost to remove the dry carpet and padding. He was told $1,565.52 so for that price we decided to let them go ahead and remove the carpet and padding… if it was much more, we would have removed the carpet and padding ourselves. Today we received a bill for the services we discussed and the work was completed. The total we were billed for was $9,353.94, I’m having a hard time understanding how a bill can more than double and the owner of the company never said any o about the price differences from when we first spoke.Business response
05/08/2023
[BBB Transcription via Phone]
I let him know an average of what the cost is. I let him know it could be less or more. I never gave him a written estimate for the work. I didn't bill him for anything that we didn't do. The insurance company was fine with the bill and never said anything. Our dehumidifiers and blowers were in the basement for about 5-6 days. We only charged them for 3 days.
Customer response
05/09/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
***** & ******* ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.