Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On March 5, ****** ********** started a tex return with Liberty Tax. He was given a $50 coupon for referrals. He would receive $50 for any filed return that he referred. On March 10, I began a return with them. The young lady was an intern and had an issue with a 1099. I had to return a week later to sign my return and was told the $50 would not be given to my son with no explanation. At that time. The intern also asked if some of my fee could be removed as it was high. I had not asked for the adjustment but was told I owed both federal and state. And was going to have to pay estimated federal tex in 2022. They would print those as well. I paid the amount that was due to Liberty with a credit card That night i received a call that there was an error and i would receive a refund now and needed to resign. I returned to sign and the preparer said that i didn't owe as much as less forms were to be sent on my behalf. The office lady asked the owner to come and see how to adjust it and she said I had just lost it as they had already given me a discount that I hadnt asked for. Again was told that my son would not received the $50 for his referral (even though I pointed to the aign hanging behind the preparer in their office) and also that as they didn't know how to adjust my credit card payment that it just would be lost. A few days later, I stopped to pick up my printed returns and paperwork and brought the issue to their attention. The preparer said that they didnt know how to adjust a credit card payment. I suggested that i would take a check. She took my info and said they would get back and still haven't heard anything
Business response
05/03/2022
This is Veronica ****** owner of Liberty Tax service. I feel really bad that this consumer had a bad experience with our services. Just so happen I was out of town on this day and not made aware upon return. I have just spoken with Ms. ********** and did my best to rectify the situation. She states that she will be responding to this issue as well tomorrow.Customer response
05/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** **********
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.