ComplaintsforRuss Rittgers Income Tax Service
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Complaint Details
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Initial Complaint
04/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Last year In Feb 2023 we went to this business and had our taxes done by **** ********, during this time he was doing my son's and daughter in laws taxes, he told them would be best they filled joint, so being young and newly married they did so. When my son handed him his tax returns, he and **** noted how he had 3 from the same employer (deputy's office) and my son told him yes because they had different tax deductions, so **** KNEW that there was three, however it's come to light that he only used one, now they owe $4200 back to the Irs. I have tried several times to have **** contact us to explain how this could happen, but he has chosen to ignore all communication with us, He finally did contact me to tell me "Do you not know that its tax time? " Yes, I know its tax time, but this had to be taken care of by the 10th, so once again he has done NOTHING to help resolve the issue he and his company had created.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.