ComplaintsforCoughlin Automotive of London

• Initial Complaint

  03/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a $13.995 truck and a 3 year 36,000 mile warranty and taxes and fees was $20,000.00 had truck 7 months total. Coughlins in London Ohio where I purchased it had it 2-3 months of the 7 months. Evap system, transmission, wiring harness, and engine all had to be replaced. Come to find out I didn’t purchase a 3 year 36,000 warranty. It was a total of $5000 warranty within 3 years or 36,000 mile. Dealership wouldn’t do anything to make it halfway right. Said it was all on me

  

  Business response

  03/17/2022

  We are sorry that you are having a unfortunate experience with your vehicle purchase. The fortunate side of this unfortunate sistuation is that you saw the value of purchasing a service contract on a vehicle with over 223,000 miles on it. You were able to use the maximum allowed value of that servfice contract. Unlimited service contracts are not available for a vehicle with that amount of miles on it. Since all available service contracts have been used to their maximum value no other assistance is availble. 

  Customer response

  03/18/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 16889185
  
  I am rejecting this response because: 
  
  Regards,
  
  Gregory Gregory I purchased a warranty on vehicle and only had truck maybe 2 months and I drive truck to dealership from Washington court house Ohio to London Ohio witch is about 40 miles one way. They said transmission was bad in truck they replaced it with a used one didn’t give me a option for a new one or use one. They took it up them self to just put a used one in it. Witch after 2 days having it replaced I had problems with it and they found it was the wiring harness underneath the hood witch was the problem with the transmission.  It was a common problem with dodge trucks that year. It’s was never the transmission, they are a Chevy dealership and sold me the truck and Recommended me bringing it back to them for service. Witch they just guessed the problem was the transmission. My $5000 warranty so I should of had the choice for my warranty money to be spent on. They bunt up on the transmission. So when the motor went out I had no warranty left.

  

  Business response

  03/28/2022

  After reviewing our records about the transmission concern it was determined that the transmission was indeed needed to repair your vehicle. Also the said harnesses and other componates billed on repair order were needed. Unfortunately when owning a vehicle with over 220,000 miles, it is suseptible to other issues manifesting after one is repaired. In referrence to the engine repair our shop was not used. We have no assistance to offer. 

  Customer response

  03/28/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 16889185
  
  I am rejecting this response because: 
  
  Regards,
  
  Gregory Gregory, because transmission wasn’t bad and didn’t need replaced. I drove truck to there shop 55miles one way. Shifting it manually. I there work order it was code p0750 witch is a shift Solenoid. Witch in the Attachment I sent from rock auto part cost $357 witch is far from the $4000 for transmission replacement. If they did not know how to fix it with out replacing the whole transmission with a used one. They should have told me take and I’d took it to a shop that did know how. They sold me the warranty and And recommended I brought it back to them for repairs. I see why. A truck with over 220,000 miles on it has nothing to do with the Mechanical skills in overcharging for repairs not needed. 

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