595 Customer Reviews
Review from Rachel S
1 star11/21/2024
Is there a zero star review? We have been in limbo with this company since the beginning of this year. We contracted them in April of this year and they said our CAD drawings would be done in 2 weeks. No calls and several weeks later an we had left numerous messages and was unable to get anyone to call us back. In fact, their number often goes in a loop where you can hit any option and it just frustratingly goes back to the beginning. The only way we are ever able to get anyone live is by calling another Great Day Improvement out of state and having them reach out to the ******* ****** on our behalf. We asked for a full refund from a manager named **** who agreed to refund us in full as we were not wanting to work with a company that doesnt respond. He told us that he would personally handle our account and by the way, we werent able to do your CAD drawings anyway. We found all that very interesting that they just didnt tell us that the numerous times we called and waited over 3 months to hear back. They never refunded us the full amount and still we are leaving messages weekly with no one to call us back. **** has not responded to any phone calls, emails or text messages. DO NOT WORK WITH THIS COMPANY! What happens if you have a leak?Review from Robert M
1 star11/21/2024
Spoke with *** at Home Show asking if they installed windows on a manufactured home, *** said they do not. However, before I could get 10 steps away another *** stated they do work on manufactured home. Took my information setting an appt, with a promise of Buy 2 -2 free and 40% discount ********** came for appt. received call to confirm 11am when it was set for 12. As 11 am did not work rescheduled for following day at 2pm. Received another call to confirm appt stating a different time, told her it's 2 pm. Later another call, do you own the land? If not, we can't finance the windows. You know our windows are expensive. Well, if I'm getting 2 free for every 2 I buy then they're within my budget, I'll see you at 2pm Get another call to confirm appt and address. It's now 3:30 pm and have not seen a *** from the company.Review from Rick S
5 stars11/20/2024
Had a couple of problems from beginning to end. They address the problem and handled it in a timely letter. Crews and staff were professional and friendly.
Great Day Improvements, LLC Response
11/25/2024
Thank you for your feedback! While we regret there were challenges along the way, were glad our team was able to address them promptly and professionally. Its great to know our crews and staff met your expectations with their professionalism and friendliness. Enjoy your new room! - The Great Day Improvements TeamReview from Bhawna O
5 stars11/19/2024
Great professional service. I have had the screens from them for 20 years and added glass to the patio to enclose it. I would recommend them for sure.Great Day Improvements, LLC Response
11/20/2024
Thank you for your kind words and your loyalty over the years! We're delighted to hear youve enjoyed our screens for two decades and are now enjoying your newly upgraded patio. Your recommendation means so much to us! Thank you!
- The Great Day Improvements Team
Review from Carolyn G
5 stars11/16/2024
The expertise of the staff, the quality of the product and the accuracy of the installation was PHENOMENAL!! From the Salesperson to the Operations Coordinator (**** ********) to the Technicians - the entire team did an excellent job! We highly recommend this company!Great Day Improvements, LLC Response
11/18/2024
We are thrilled to hear of the exceptional experience **** and our entire team could deliver for you and your home. We pride ourselves on creating experiences like this for each and every customer. Thank you for taking the time to leave your review and we hope you enjoy your new room for many years to come! - The Great Day Improvements TeamReview from Angela M
1 star11/15/2024
While we love our sunroom always so disappointed at businesses standing behind product. ***** warranty on window lock mech. Company charges ****** for service call. So sad....they consider that a reasonable chg to repair something that should not malfunction in that short time span. Businesses.....support your product!!!Great Day Improvements, LLC Response
11/18/2024
We understand it can be frustrating to learn that a service call would cost additional but as stated in the contract you signed, there are costs that are accumulated during service that are not covered under warranty. For 2 years there is no charge for labor/service fee. After 2 years a service call fee is applicable. We apologize for any confusion.- The Great Day Improvements TeamReview from Susan S
5 stars11/13/2024
Bill and crew did a great job! The job was completed very quickly! Thanks!Great Day Improvements, LLC Response
11/14/2024
Thank you for your wonderful feedback! We're delighted to hear **** and his team provided such professional and efficient service during your installation. Completing the job to your satisfaction is a testament to their dedication and skill.- The Great Day Improvements TeamReview from MO A
5 stars11/13/2024
Awesome product and customer service, worth every dime!! The installers were paid close attention to detail, cleaned up after themselves and made sure we know how to fully operate the new enclosure before leaving.Great Day Improvements, LLC Response
11/14/2024
Thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience from start to finish with our entire team. Providing efficient and professional service is a top priority, and we're delighted that we could meet your expectations at every phase of the process. Enjoy your new room! - The Great Day Improvements TeamReview from Elizabeth S
5 stars11/13/2024
***** *****, our salesperson, was prompt, courteous, and effective. We appreciated his attention to detail, polite answers to our questions, and knowledge of the company and product options.Great Day Improvements, LLC Response
11/14/2024
Thank you so much for sharing your feedback with us! We're delighted to learn that ***** was able to provide you with such an outstanding experience for your home. Thank you for considering us to be a part of your home! - The Great Day Improvements TeamReview from Richard B
5 stars11/11/2024
**** was very professional and patient! Super helpful! Seems like a quality company.Great Day Improvements, LLC Response
11/12/2024
Thank you for taking the time to leave your review! We are thrilled to hear of the exceptional experience **** could deliver for you and your home. Thank you for considering Patio Enclosures to be a part of your home!- The Great Day Improvements Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.