ComplaintsforTire Guys
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to take my Aims Test Today an they told me I needed a Waiver for my echeck but it’s not ready, I called ***** **** an told them I needed my receipt to be itemized on specific labor an parts prices an they told me they can’t , they refused to do it an hung up on me an the Aim test people heard it an told me called this place or the EPA , because I can’t get my tags if they refused to do that work.Business response
04/18/2023
Dear *******Thanks for your mail and phone call,kindly be informed that it had been taken care of above issue, and we provided the required documents and invoices to the customer as per her request, furthermore we called the customer today and she confirmed that she got the required documents.Please let me know if you have further questions and inquiries.
Best Regards
Sams Auto ServicesInitial Complaint
06/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Several months ago on March 1, 2022 I took my 2012 GMC Acadia into the shop for an alternator replacement. After getting the old alternator replaced with a new one, I left the shop heading home and noticed the truck was burning oil. The car was giving off heavy oil smell and leaking from the rear main seal. Oil was visibly leaking on my driveway and underneath the vehicle. The next day March 2, 2022 i took the vehicle back and spoke with the Owner Sam and the mechanic who replaced my alternator. The owner and the mechanic both said that the alternator work had nothing to do with the leaking oil issue, which I agreed with as well, so that’s why I explained to them the truck shouldn’t have an oil leak since the truck was in for a different repair and that the truck never had an oil leak previously. The owner Sam stated they would inspect the vehicle for a diagnosis. After the inspection the mechanic stated the rear main seal of the vehicle was damaged that’s why the truck was leaking oil, however he also mentioned he didn’t know what happened, but they could repair the seal costing between $600-$700! ?? I had also already paid $540 for the alternator replacement and a tire repair on Feb 8,2022 for $108 ??????? So having to paying almost $1300 in total for an additional unnecessary issue that didn’t exist before I took the car in was not in the budget. In the final analysis Sam stated it was nothing they could do for me but if I want to bring the truck back for service they will fix at the price mentioned above. This has caused a great concern and much frustration since the vehicle had no prior problems and now has a check engine light on and consistently burns oil and leaks from the main seal. I greatly need this problem fixed. I’m seeking a full refund Please advise.Business response
06/22/2022
Response taken over the phone by BBB staff
Bring back the car for another inspection and if we find that the job that was done here is not correct we will fix it.
Customer response
07/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,Good afternoon. I’m reissuing the complaint against Tire Guys (Sam’s Auto service) initially when the truck was leaking oil, I returned the vehicle they (Mechanic)inspected the car and told me it was the engines rear main seal , and they would fix it for $700. I told them that would not work, simply because the car did not come in with this new problem but after they fixed the alternator the leak was now present.
******* *****
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.