ComplaintsforShowplace, Inc.

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Everything I've bought from showplace breaks right after I pay it off. This time the dishwasher broke while I'm paying it off. They came out and said it needed fixed and offered me a replacement of a brand new one off the floor. A week later I noticed that the brand new one was leaking out if the front. I had them come back out and they stated that they didn't have anymore dishwashers to give me. They said that they would work on getting the other one fixed and then call me to swap them back out. This was at the beginning of November. It's now the middle of December and I hadn't heard anything back. I called them and it was like they completely forgot about the dishwasher. They were asking me questions like they didn't know anything about it. Eventually they said that they would bring it back today and that it was fixed. This took like a month though. And why is it that everything I buy from them breaks so often??? I would really like for showplace to cover the bill for the month and a half that I didn't have the dishwasher I was paying for. I honestly don't think I'll be buying anything else from them once I pay everything off.

  Business response

  12/21/2023

  Our manager has reached out to the customer and confirmed her dishwasher has been fixed and is working fine. In addition the customer has been given an additional service extension of 5 weeks on the appliance. 

  Customer response

  12/29/2023

  I accept the business's response to resolve this complaint.
  

• Initial Complaint

  11/29/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Im a very long time customer of showplace west broad. well last year I had got a ipad from them well right when i paid it off it begain to mess up. line in the screen charger not working. old manager **** sent it to get fixed and then he left the store . the ***** stepped up and handle it. he said it was not repairable and told me months ago that he was getting me another. i have been waiting about 4-6 months .now jj your new store mangaer tells me that it can be repaired and sent it back to the shop. after renting from showplace 13 years im nolonger going to. all i want is a ipad ... i paid for one and i wish we could have the old team back ... we miss ***** and ******.

  Business response

  12/22/2023

  Apologize for the delay in this repair for the customer. The ipad was sent in for repair and this has been completed by the new store manager. The screen was replaced and the store verified the charger is working. Our customer has picked up the ipad and is currently in possession of it. 

  Business response

  12/22/2023

  Apologize for the delay in this repair for the customer. The ipad was sent in for repair and this has been completed by the new store manager. The screen was replaced and the store verified the charger is working. Our customer has picked up the ipad and is currently in possession of it. 

  Customer response

  05/17/2024

  I've been with them for 12 1/2 years. The charger port is not functioning properly. *************, the new manager said yesterday they would only work on it in the store and the warranty is not longer in effect. But they had it for 6 months, and waited till the warranty was up to work on this computer. I pay them $500 a month to rent equipment from them.  

  Customer response

  05/17/2024

  Im a very long time customer of ******************** west broad.

  well last year I had got a ipad from them well right when i paid it off it begain to mess up. line in the screen charger not working. old manager **** sent it to get fixed and then he left the store . the ***** stepped up and handle it. he said it was not repairable and told me months ago that he was getting me another.

  i have been waiting about 4-6 months .now jj your new store mangaer tells me that it can be repaired and sent it back to the shop. after renting from showplace 13 years im nolonger going to. all i want is a ipad ... i paid for one and i wish we could have the old team back ... we miss ***** and ******. well, I did receive it back. They did confirm that the charger port was working and replace the screen, but since receiving my tablet back, the tablet has to remain on the charger 90% of the time and the charger has to be sitting a way or it will not charge the same thing was happening when I sent it in still covered under warranty I speak to ****** on May 15 and he's telling me if they can fix it in the store they'll try but they will not be returning it to service because it's not under warranty. That's their fault. They had the iPad when it was under warranty and now they refused to fix it .

  I have purchased several things from the store that mess up right after paid off and they always give me the runaround to get them fixed or refused to fix them I will no longer be a customer of Show Place Columbus on *****************. Your employees are rude. That store has changed so much since you guys lost ***** and ******. 2 Great employees lost never had any issues also your employee ****** needs retrained how to speak to ladies and quit harassing me by calling me back . I don't appreciate being spoken to the way I did so yes I did raise my voice. I'm aggravated with this situation. Imagine giving somebody over $1000 every month for 12 years and this company needs to do better train their employees. 

  Customer response

  05/20/2024

  updated phone number ************

  Business response

  05/31/2024

  Hi - we have reached out to the customer since the receipt of this message and have not yet received a call back after messages were left. Out store manager will be more than happy to assist in getting this I-pad fixed at no cost to the customer. if the customer will return our messages we can work towards a resolution. Thank you. 

  Customer response

  06/03/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20933250
  
  I am rejecting this response because: when ** called me, he said on my voicemail that ****** tried to reach out to me a couple weeks ago. Yeah that's when he was very rude to me telling me y'all would not be sending it off to service and if you guys could fix it in the store that would be the only way you will be fixing it and now you're saying my voicemail that's not what he said. He also said about 3 to 5 times that the call was being recorded because I was quite upset that he was refusing to send it to get repaired so go listen to the recording. I'm not accepting this. 
  
  Regards,
  
  *****************************

  Business response

  06/09/2024

  Hi - the customer did bring her I-Pad for repair. We will have repairs made with no charge to the customer.

  Customer response

  06/24/2024

  I'm calling you about case number ******** with Showplace Rentals. If you can get me a call back at your earliest convenience. Thank you.

  Customer response

  06/24/2024

  Well, they got the tablet back said they were going to fix it now all of a sudden there's liquid damage. ** said he's gonna exchange it now finally what they were supposed to do last year and held it for six months and then ** said no we're fixing it and then they didn't even fix it right and now all of a sudden there's liquid damage since I've had it out for two months ** got very rude with me today

  Business response

  07/05/2024

  Our store manager had a conversation with the customers son and we will be replacing her current tablet. Customers son indicated that would be acceptable and the replacement tablet will be exchanged this week. Thanks.

  Customer response

  07/11/2024

  
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  jj is very rude and cocky.

  i'm only accepting this offer to be done with Showplace.

  Please make sure I get my case back from the broken tablet.

  
  Regards,
  
  *****************************

• Initial Complaint

  09/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been a customer of showplace for 18 months and have almost always made my payments on even on some things I never received or the fact they didn’t honor there promotions then they have came to my grandmas house and harassed them they would walk around the house then when I was there trying to load my truck up to go to work they parked there car in front of the truck and was very rude to my grandma aunt and myself it was so bad with all the harassment and pressure my grandmother fell and cracked 3 of her ribs it hasn’t gotten out of hand 2-3 phone calls a day

  Business response

  10/03/2022

  Our District Manager, *** ###-###-####, and our Delaware Store Manager, ***** ###-###-####, have both attempted to reach Mr. ***** in an effort to come up with a mutually favorable resolution. 

  Unfortunately, we have been unsuccessful. Mr ***** has failed to make timely renewal payments on his agreements which has results in communication attempts on our part to see if his intention is to assume or reject his rental agreements. 

• Initial Complaint

  08/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  When purchasing my mattress through this store they gave me a monthly price. When I went to put money down the monthly price was different, I asked why, and while they broke down the itemized charges, they mentioned a VIP program. I asked if it was mandatory because I don't need it. They said yes it is mandatory. While reading the agreement papers at home, the VIP program papers clearly state that it is an optional subscription that costs 13 dollars a month. I addressed my concerns with the store letting them know that it states on the paperwork that it is optional and that I don't want it. They said "we don't make the paper work so it doesn't matter what it says. Store policy states that it is mandatory." I didn't sign store policy, I was forced to sign a paper for an optional subscription that I didn't want or need.

  Business response

  08/22/2022

  We greatly apologize to Mr. ***** for any misguidance he received from our Marion store.

  Our VIP program is in no way mandatory and has been removed from his account. 

  The Store's general manager attempted to reach Mr. ***** for a direct apology but was unsuccessful. 

  We appreciate this being brought to our attention.

  Best regards,

  ******* ******

  VP of Administration

• Initial Complaint

  05/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been dealing with Showplace here in Findlay, OH. We have paid several things off with them and we are still renting a riding lawn mower through them. We had a problem with a riding lawn mower last year and they exchanged the lawn mower. We have a issue with this mower and the company is refusing to help in any way get this fixed. We are renting it and they are telling me that they do not fix lawn mowers that we can choose to send it back and lose the almost 2,000 we have already paid or fix it ourselves. They say it is just like buying a vehicle. I asked them when the policy changed and was told that that has always been the policy and they were starting to enforce it. I asked why I wasn't informed of this change and I was told by **** that I didn't need to know and they didn't have to inform me. One of the reasons we rented it is because we were told if anything goes wrong while we are still paying on it, it would either be fixed or exchanged. I have tried calling their corporate office in Marion, OH and no one calls back. I feel like all of a sudden they have changed their policies with no warning and are taking the attitude that their customers are not important enough to inform them.

  Business response

  05/26/2022

  Our Operations Manager was able to reach the customer and a mutually favorable resolution was reached. 

• Initial Complaint

  02/18/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We rented a iPad tablet through showplace and in December it quit taking a charge so I took it in for repair, since I was still making payments on it I was told that they would repair it for free. A few days later they told me they wasn't able to repair it so they would get me a new one seeing how when I got that one it was new, a week or two after I took it in for repair I ended up paying it off. The day they told me they had to get me a new one that it would only take them a couple weeks, I was fine with that. Two or three weeks later I called about it and they asked if I cared if it was used I told them that was fine as long as it worked like it should. A week later they said they had one that he ( store manager in the Marysville store ) checked it out his self and it worked perfect that it just had a few scratches on the back so I stopped in and picked it up and when I got home my husband got on it and found out that only half the screen worked and you literally couldn't do anything on it. He called and they again said give him a week or two and he'll have me a new one. I kept waiting and getting the run around so I called corporate and he said he would make sure he found us one and we'll be at the top of the list for the first one they get. It's been right at three months since I took it in and still can't get one. They have stores all over Ohio and keep saying that their other stores don't have one either. I paid my iPad off three months ago and still don't have it and I feel like their hoping I forget about it.

  Business response

  02/24/2022

  Showplace, Inc. is in receipt of the above-referenced customer's complaint and appreciates the opportunity to respond. 

  In an effort to resolve Ms. *****'s concerns, a new iPad was purchased and is being shipped directly to our Marysville location. 

  It is expected to arrive by March 4th, 2022. Our Marysville general manager, Fred, is attempting to reach Ms. ***** with this information. 

  Once in hand, the store will make sure Ms. ***** receives it. 

  It is Showplace's desire to be a special place to shop in all of our markets. 

  We apologize to Ms. ***** for the negative experience she received and hope to have the situation resolved very shortly. 

  Best Regards,

  ******* 

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩