ComplaintsforAffordable Barn Repairs
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Complaint Details
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Initial Complaint
08/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The business quoted on a job to repair my barn. The owner of the business asked me for half down to buy the materials for the job. I forwarded him $11,020.00. I paid an additional $8,000.00 to his subcontractor for labor. Only half of the materials were delivered to the site. The project had a 4-5 day completion commitment. At 6 weeks the job had barely been started. There was damage caused to my barn by an incompetent work crew and the company vacated the job without completing it. The owner refuses to pay my remaining deposit or forward the materials to complete the project. He owes my approximately 5,000.00.Business response
09/10/2024
[[BBB transcription via phone call]]
Business stated the original contract required a down payment of ****** and the consumer gave less than that. The business started the job in good faith and had to come out of pocket for materials. Consumer was also sent a detailed list of materials without markups. Original quote was to remove posts and machines/excavators had to be rented for this. The business dug 6ft and could not locate the bottom of the posts. The backhoe that was used even lifted off the ground trying to find the bottom of the posts. The business was unaware how far the posts went down. They apologized to the consumer and also advised them of what would be needed and would be unable to complete this without additional funds towards the project. The $8,000.00 was directly paid to the excavation company and never went through the business hands. The business also gave an additional 2.5 days of labor for free to perform this work that was contracted. Any materials purchased were also left with the consumer. Consumer did not even know the posts were down so deep.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.