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            • RUDIS

              16960 Square Dr Marysville, OH 43040-9616

              BBB Accredited Business

            Business ProfileRUDIS

            Sportswear Manufacturer
            BBB accredited business

            Contact Information

            16960 Square Dr

            Marysville, OH 43040-9616

            Visit Website
            Email this Business
            (937) 738-6900

            Business hours

            Closed
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            2.43/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/3/2023

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Rudis offers wrestling gear, apparel, wrestling shoes, and training shoes for individuals and teams. 

            Products & Services

            Rudis offers wrestling gear, apparel, wrestling shoes, and training shoes for individuals and teams.

            Business Details

            Location of This Business
            16960 Square Dr, Marysville, OH 43040-9616
            Email this Business
            BBB File Opened:
            12/14/2021
            Years in Business:
            11
            Business Started:
            1/1/2013
            Accredited Since:
            11/3/2023
            Alternate Business Name
            • RUDIS Wrestling Gear
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Jeff Jordan, Co-Founder
            • Mr. Jesse Leng, President/Co-Founder
            • Mr. Neil Barrie, Director of Customer Service
            • Mr. Brad Ristas, Director of Human Resources
            • Ms. Wendi Stewart, Accounting Manager
            Contact Information

            Principal

            • Mr. Jeff Jordan, Co-Founder
            • Mr. Jesse Leng, President/Co-Founder
            • Ms. Wendi Stewart, Accounting Manager

            Customer Contact

            • Mr. Jesse Leng, President/Co-Founder
            • Ms. Ang Crumb, Team Lead of Customer Service
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            23 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/07/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            On 7/31 I order my son a pair of back to school sneakers and backpack. Order number ******. At that time the shoes were 135 dollars, today a week later my sister asked me to send her a link to the shoes, and not only is the original price of the shoes 20 dollars cheaper, but there also have a sale going. The backpack I ordered was now 60 dollars. When I compared the cost between todays cost to order them and what I paid it was a different of 70 plus dollars. When I called customer service he made me aware that he can not issue a refund but has been telling the other customers to send back the merch and reorder to get the price. The issue with that for me is my son is actively wearing these shoes and backpack as school has started. Sales happen, but less then a week later the items being 70 dollars cheaper and being offered free shipping is an insult. Especially knowing im not the only customer with this complaint.
            Read More
            Read 22 More Complaints

            Customer Reviews

            14 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jarad B

            11/12/2024

            Extremely disappointed. I purchased a pair of shoes (11/5) from Rudis mid-season (I'm a coach) after my old shoes fell apart. Rudis website stated that all orders would be filled within 1 business day and I paid $23 for "expedited shipping" which gave me an estimated delivery of (11/7 or 11/8). I emailed support on 11/8 as my order had not even been filled. The support team informed me they had a 3-business day fill requirement. They subsequently changed the shipping policy on their website to state a 5-business day shipping policy. My order was finally filled on 11/11 and I received notification from ***** that my estimated delivery would be 11/16 by the end of the day. I am having a hard time understanding how $23 "expedited shipping" still takes 5 days and how I went from an estimated expected delivery of 11/7 or 11/8 to 11/16. Customer support was zero help. They repeatedly told me that they valued me as a customer, but did nothing to remedy the problem. Instead they adjusted their shipping policy to cover the error. I am incredibly disappointed in Rudis, their customer support, and the overall purchasing process. Do better.
            Read 13 More Customer Reviews

            Local BBB

            BBB of Central Ohio

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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