ComplaintsforAsset Financial, LLC
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Complaint Details
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Initial Complaint
11/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
From 3/9/2020 to 6/17/21 I paid Asset Financial (Skip H*******) $1875 under the impression that I was repaying a student loan, then I was sent to a collections agency (Diversified Receivables, also associated with Skip H*******) by Asset Financial stating that I needed to pay the remainder of my student loan ($1147.53) in full, so I did. I recently (11/06/24) learned that this loan was never recognized as paid by the ********** ** ********* and I still owe $3000 from the loan that I was "paying" through Asset Financial. I have spent thousands of dollars repaying a loan that was apparently NEVER paid to the ********** ** ********* and will end up having to pay the upwards of $6000 in total because of this.Business response
11/11/2024
Good afternoon,
*** ***** is correct in the detailing the payments that were made. However, these accounts are not associated with the ********** ** *********. *** ***** is welcome to contact me at ###-###-#### to discuss.
I'm sure we will be able to explain the difference to her.
Sincerely,
Skip H*******
Initial Complaint
05/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Last month I paid my remaining balance due of $423 dollars on my loan payments and they still withdrew my usual automatic payment of $400 this month when it should have been done. I want a full refund plus $50 for the inconvenience of sending my checking account into negativeBusiness response
05/18/2022
We spoke to ******** yesterday and we discussed the solution. The situation should be completely resolved by later this afternoon or tomorrow.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.