Customer ReviewsforAppliance Center of Toledo Inc.

No stars for Appliance Center. I ordered and paid for a microwave oven on their website. I choose to pick it up at the store because the delivery charge is $49.00. (I live 3 miles from their Maumee store.) I called the store to find out when I could pick up my microwave oven. They told me that it is not in stock and the company is no longer making that model. I was very disappointed that you could order an item on their website that is no longer available. This is not good business. They will get me the newer model which is the same price. However, it won't be available for two weeks. I asked if they would deliver it to me for free because of the inconvenience. They transferred me to the store manager. The store manager said that the delivery charge was 25% of the price and he could not do it. I have purchased all my appliances (washer, dryer, dishwasher, oven, microwave oven, and dehumidifier) from them starting in 1991. I asked to speak to the owner. The store manager told me that the store owner pays him so that the store owner doesn't have to talk to the customers. You use to be able to speak to the owner in the store. I guess now you can only see the store owner in his commercials when he is telling you that Appliance Center is family-owned and that you are family. This will be the last appliance that I will be buying from this store. They use to give good service when they were smaller and you were able to talk to the owner. I guess they don't care about their old customers now that they are larger. I will be looking for a new appliance store. Jim A

I will never buy an Amana top load washer yes warranty but now it's bad after 1 23 23 Can't even just replace it to satisfy the customer

Manger in warehouse is not in the right position he has no customer relations skills!!!!

I purchased a lift recliner from them in 2022. I've called them for service in Dec. of 2023 which they came out and assessed the problem, and ordered the parts. I've since called them 4 times to ask for an update on the service work, to no avail. They tell me they'll give it to the service manager, who never returns phone calls. You see I'm handicapped and just want my chair fixed, they've all ready gotten paid for half of the bill for repairs.

No stars for Appliance Center. I purchased an ** Range on May 21,2021 and also a 5yr extended warranty. On 10/27/23 (2yrs later)The range electrical connection caught fire and melted plastic connector smoke coming out between the back of range and the wall. Fortunately we were able to disconnect the plug.I called Appliance Center and was told they could have a service man out 11/6/23,6 working days later, long time without a range.Service man ordered the connector and told us to call when arrived.The part arrived 11/10/23.Called Appliance Center Service and was told a service man would be out 11/21/23, 8 working days more.On 11,21,23 The Service man arrived, replaced the part,but the range still was not operating correctly as he couldnt even set the clock or could you see how hot the oven temperature was, but he said it was working,but he order another part for the front of the range,dont know what it was. I told him to disconnect the range as it was not working correctly and I didnt trust it. The part arrived the day after THANKSGIVING 11/24/23.I called Appliance Center immediately and was told they could not send a service man out until 12/5/23, 10 more days, for a total of 25 WORKING days with out the range, so counting week-ends and Thanksgiving my renters were with out a range a total 36days.because the shotty service from Appliance Center to add insult to injury the second part ordered by the service man was not even necessary. I finally in,shear desperation, got in contact with the ****** and was then contacted By ****,Presidential Liasion.She in turn contacted an ** Tech they have in the area and he was out checked out the range,very informative.Didnt know why the Appliance Center Order the last part and laughed. So now the range is working properly. I was polite enough to cancel the Appliance Center service call.******

If I could I would give them zero stars. We purchased a refrigerator, washer, and dryer from them in May of 2021. They were great to work with and when the new dryer showed up and didn’t work they sent out another one within a few days. However, fast forward about 1.5 years and our dryer stopped heating up. I contacted their service department only to find out they will not service appliances in our area even after I told them I’d be willing to pay labor for the drive to our location. Seems like their service department and sales department needs to figure out their areas together. We did purchase the extra 5 year warranty only to find out from the warranty company that nobody will come here to work on the dryer. So, the warranty company says we are getting a new dryer. Great. Guess who gets called to deliver the new dryer, you guessed it, Appliance Center. The new dryer gets here and doesn’t work. The delivery guys load up both dryers and told me that we will be getting one or the other back. Meanwhile we haven’t had a clothes dryer for over 6 weeks. I’m sure we will eventually get a working dryer but it seems to me a lot of our time and money has been wasted in this process along with theirs. Oh, and there ad on the phone while waiting on hold says, “We service everything we sell.” I don’t think so!!