ComplaintsforBrandywine Country Club
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Complaint Details
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Initial Complaint
11/28/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Thanksgiving buffet dinner 11/23/2023 Food not served at proper temperatures Rolls were ice cold My family was not eating, as they did not have correct serving utensils and people were literally picking up turkey and ham with their hands. The 4 sodas we ordered were flat, we told someone, but they charged on the bill anyway. At my request, the soda was removed from the bill. We had no waitress but to deliver the flat soda, they had everything predicted so there were no carvers, yet they charged an automatic 15% gratuity and had an additional tip line as well. Since there was no service provided, what would a gratuity be for? We took one plate each and did not eat the food, in fact the same plates were on our table when we left. Call was placed to ****** to express our concerns and was told that **** would call next day as he was out. **** did call. We went into great detail about our experience and what transpired. He did say the stuffing was just stovetop stuffing and admitted on the cheese potatoes being cold. He offered a gift certificate in which was not satisfactory. I asked for the owners contact information or for the owner to contact me. **** said the owner will not contact me. I told him I was not going to argue and that I would be filing a formal complaint with the Better Business Bureau.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.