ComplaintsforGLIC Electrical

• Initial Complaint

  08/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I hired GLIC Electrical to fix an electrical issue inside my home. A technician was sent to my home to asses the issue and I asked him how long/much he thought the fix would take. And based He told me somewhere in the $500-600 range. The technician came back with another technician on January 31st. The technicians worked probably 5 or so hours (I was at home & worked remotely that day). However the last 30-45 min I noticed the working stopped and they conferred in my bedroom. It was brought to my attention that they accidentally damaged my floor. They were spending time conferring on how to tell me and how to tell their boss. I told them I may have additional flooring in my home to replace the damaged piece. The two left my home en route to hardware store to find a replacement before I called them saying I had the piece. They returned and took it from my hands and placed it on my floor (something I could've done). In the months to follow, there was no follow-up communication with GLIC. On June15 I received a text from *** ***** asking if I was going to pay the invoice. I never received one. He then sent me an one lined invoice for $975. I told him I wanted a credit for the damage done and itemized invoice. GLIC waited until June 25 to respond with a second invoice for $800 after a credit. I once again asked for a detailed itemized invoice. I was not given one. On July 22nd *** ***** called me demanding payment. I told him he's never once sent me a detailed itemized invoice. He then told me that "he would put on lien on my house" if I don't pay him. I let him know that I would gladly pay if provided a fair detailed itemized invoice instead of what was sent. He told me that he would get back to me by July 27 with a cost sheet that I didn't ask for and an itemized receipt. That has not happened. I would like to have this issue resolved fairly. They waited nearly 5months to send an invoice, albeit a vague one. What was sent to me was an arbitrary price.

  Business response

  08/31/2022

  [BBB Transcription via Email]

  Below is original customer complaint and refusal to pay along with our response on 7/27/22.
  The customer never replied to our response in any way and has refused to pay either the original invoice or the reduced invoice.
  An itemized invoice WAS supplied as an attachment to this response and we have included it here as well.
  From: *** *****
  Sent: Wednesday, July 27, 2022 2:34:40 PM
  To: ********************** <**********************> Subject: RE: Invoice ******
  *****,
  Take a look at the attached document. This is a printout directly from our accounting system. It shows what days we were onsite and for how long. It also shows our cost to perform that job without any ****up.
  I spoke with the technician who was onsite regarding giving estimates and of course he said he did not say that. Now I am not saying he didn't and I am not calling you a liar by any means, I am just stating what he told me. We are very direct with our technicians to never give estimates given this very reason.
  We did damage your floor which was fixed by you giving us a piece of flooring you had extra. For that reason I did reduce the cost to pretty much our cost without any ****up. When I reduced your invoice I took off the material cost from home depot (see attached document) which we usually **** up 20% and gave a labor rate at $125 per hour total even though we charge $125 per technician.
  On 1/19 we had two technicians at your house for a total of 4 hours which is 8 labor hours. I did this because of the damage we caused and the inconvenience for you. Again, I am thankful it was able to be fixed given the extra piece you had and that is why I made adjustments to your invoice.
  We have a very good reputation in northwest Ohio and southeast Michigan. If we are at fault for any reason we always make it right by our customers, but we also have to run a business and keep our doors open. So we have to be fair with the customer but also have to make sure our business can continue to operate. I feel that the $800 dollar invoice is fair. This work was performed in January and we just need to get this taken care.
  Please look over the document and give me a call or email me with any questions.
   
  ("Electrical Project Manager 
   
  ************
  ***** ************************* 
  *** **** ***** *** ******* ** *****
  

  
  

  Customer response

  09/01/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  Per the transcript sent by *** *****, we never received an email on July 27. After reviewing the address line, the email address typed in was “**********************.” That is NOT the email you have on file, the one you’ve successfully sent messages to before and is incorrect. The correct address is “**********************.” 
  

  That is why we’ve never received this correspondence and itemized invoice that’s been asked for multiple times. I agree that we would like this resolved as well. However there have been multiple issues with communicating with your company (like this most recent one) in addition to the issue with floor damage. $800 is not an acceptable number. I hope we can reach a number that will work for us both. Thank you. 

  
  Sincerely,
  
  ***** ****** ** 

  Business response

  09/14/2022

  [BBB Transcription via Email]

  From: **** ******* <***********@********************>
  Date: Tue, Sep 13, 2022 at 9:17 AM
  Subject: Claim ********
  To: ***************** <*****************>
  Cc: *** ***** <********@********************>
  
  
  Good Morning ********,
  
   
  
  We are in receipt of the referenced complaint of Sept. 1, 2022.
  
   
  
  We see that Mr. ****** has rejected our response to his claim.
  
   
  
  Our response to his original complaint was accurate and truthful, and we reduced the original invoice to our cost.
  
   
  
  Based on his rejection of that response, it is evident that he is simply trying to avoid payment all together.
  
   
  
  We are going to give him a final opportunity to pay the invoice before turning this over to a collection agency.
  
   
  
  Regards,
  
   

  Customer response

  09/14/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  If Mr. ****** read my response thoroughly, he would see I am not avoiding payment at all. I’ve asked once again for a FAIR price based on the information I was given. As stated before I’d let to get this resolved fairly. 
  
  Sincerely,
  
  ***** ****** **

• Initial Complaint

  07/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I contacted *** ***** of Glic Electrical on 5/26/22 to request a quote to repair an electric wire that I had drilled through in the bedroom of my home.He quoted $170/hr plus a $50 “gas” charge. I agreed to that estimate with the electrician to do the work starting at 8:00am on 5/27/22. The electrician arrived at my front door at 8:32pm, was shown the spot needing repair. He went to the basement and turned off the circuit breaker, then came back to the bedroom and started the repair. He finished the repair, picked up his tools, and explained that “***” would contact me regarding the invoice. He exited my front door at exactly 9:00am. When I received the invoice for repairs Glic Electric charged me for two hours @ $170/hr plus the $50 “gas charge”.When I asked why the extra hours labor their reasoning was that the technic*** *ad to stop and get supplies to make the repair so that through him over the one hour. They told be that they only bill in full hour increments. Their agreement with me included no mention of billing in one hour increments nor did it include supply shopping trips while charging me at a rate of $170/hr. I am willing to pay them what we agreed upon buy not an extra hour at $170/hr. To that suggestion *** ***** indicated he needed to get to a meeting and I should either pay the full $420 or he would file a lien on my house. I told him I would take the matter to the Better Business Bureau.

  Business response

  08/04/2022

  [BBB Transcription via Attached document]

  Industrial, Commercial, & Residential Contractor serving Ohio, Michigan, & Indiana
  August 4, 2022
  Subject: Claim ID *********
  To: ******** ******
  Co: BBB Investigator & Dispute Resolution Coordinator
  Email: ***************** 
  Hello ********,
  Please allow this to serve as our response to the complaint filed by ***** *******.
  You will find that our version of the events regarding the complaint differs greatly from Mr. *******'s.
  More importantly, our version is well documented and the supporting information is attached for your review.
  Timeline:
  5/26/22:
  · Mr. ******* contacting us with an immediate need for electrical repairs at his home.
  · Our Residential Manager (*** *****) corresponded with Mr. ******* about the electrical damage.
  · Mr. ***** explained our Time & Material pricing structure (including our full hour billing policy) and followed up with a text message to Mr. *******. (attached)
  · Mr. ******* acknowledged the Quote with the message "Ok. See you at 8:00 am" (attached)
  5/27/22:
  · Our Technician, *** *., was dispatched to Mr. *******'s home on ***** *** as his first job of the work day.
  · Below is summary of his service call to this client:
  o Arrived at site approximately 8:00am
  o Examination/evaluation of the damage site inside the home
  o Attempted immediately repair but additional parts were needed.
  **** ***** **** ******* **** ***** ###-###-#### 
  ************************* 
   
  CONSTRUCTION
  Industrial, Commercial, & Residential Contractor serving Ohio, Michigan, & Indiana 
  o Technic*** *ad to leave the site to gather additional supplies that were non-standard to our residential service truck.
  o Technician returned to job site with needed materials.
  o Technician completed necessary repairs.
  o Technician testing related switches and receptacles to confirm successful and safe repairs.
  o Technician wrapped up and left client site at approximately 9:30.
  5/31/22:
  · Mr. ***** requested Mr. *******'s email address so we could submit our invoice.
  · Mr. ******* replied with appropriate information.
  6/6/22:
  · Our Invoice # 1532 (attached) was produced and sent to Mr. *******
  · The Invoice was billed exactly has quoted and approved:
  o 2 Hours Labor (as per industry standard we bill by the hour only, no fractional hours)
  o $80 Fuel Charge
  As of 8/4/22 the invoice remains unpaid per Mr. *******'s desire for a reduction in charges. We are happy to discuss this further if you have any other questions on the matter.
  Thank you,
  Regards,
  **** *******
  Quality Manager
  

  
  

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