ComplaintsforLakeshore Dance & Gymnastics, Inc.

• Initial Complaint

  11/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed my daughter up for a camp on Monday, 11/14. I had a credit in my account for $48.00, and the camp was $40. When it went through the process l noticed my credit card was charged the additional $40, which they should used my available credit. I called the same day as I had to cancel and was told I could do so online. I tried to, and was unable to do it. I then called for the next 3 days an could not get ahold of anyone. Finally on 11/17, I spoke with someone who told me I wouldn’t be refunded $40, which should have never been charged in the first place because I had a credit for $48. If there is no refund, I should have $8 worth of credit left. I’m seeking my refund of $40 which should have never been charged from my credit card. In addition in 2020, I paid for a ballet costume that was never given to me and I did not receive a refund on that. They cancelled due to Covid and did not send us the costume. Completely mismanaging and taking advantage of consumers, due their outdated systems and the pandemic. I’m fine with the no refund policy, but that should have been taken from my available credit on file, not a new charge!!

  

  Business response

  12/08/2022

  The costumer has some information incorrect. She registered herself and allowed the online system to charge her card, it was not charged automatically and the online system is up to date. The online system does not have an option for parents to apply a credit, however she could have registered for the event without making a payment. A staff member did speak with her on the phone that week to try to resolve the situation. We have a no refund policy, which the customer was aware of at the time of registration. We gave the costumer a credit for what she paid and we offered to extend her expired registration fee out of courtesy for the inconvenience. She still has both credits on her account. Emails from 2020 show we did reach out multiple times for the customer to come pick up her daughter’s costume, however she chose to not pick it up.

  Customer response

  12/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The business' statement is untrue. You are unable to register online, without entering a credit card number. Because I had a credit on file, I was told when I called after the fact that the credit should have been applied and she was going to try to have accounting rectify it. I was then told "sorry, too bad" basically and they were unwilling to fix it. I understand the no cancellation policy, however, that should have forfeited my credit and my credit card should have never been charged since I had a credit on file that fully covered the event.

  I am expecting a refund and will continue to pursue this matter until I receive one. This is bad business.

  Regards,
  
  ****** ******
  
  
  
  
   

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