ComplaintsforElite Roadside LLC
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Complaint Details
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Initial Complaint
08/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Around the date of May 28, I requested roadside assistance from AAA, due to issues with my brakes, this company sent Elite Roadside to tow my vehicle. Elite Roadside proceeded to tow car from underneath the body of car and the car was still in park, tow driver had the keys. After about ten minutes of attempting to tow vehicle, tow driver unhooked underneath car and hooked the tires with pulls, and then proceeded to put the car in neutral. Tow driver at this point really had difficulty attempting to put car on flatbed. It took driver another 15-20 minutes to get car upon flatbed. The actions of tow driver attempting to pull car from underneath car and not placing car in neutral caused extensive transmission damage. Car is no longer drivable! I want the company to pay for the damages they caused by hiring an inexperienced tow driver. Additionally, I would request all money spent taking Uber and seeking transportation to/from work and grocery store/church etc.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.