Customer ReviewsforDeck & Fence Renewal Systems

We were dissatisfied with the service we received from Deck and Fence Renewal Systems (DFRS) (tearing down old deck and building a new 10 x 12 deck)for reasons below: 1)Failed 2 Major building inspections: in accordance with Montgomery County Ohio Building (MCB) Codes: A) The first major inspection (The FOOTING) was a FAIL in accordance MCB codes. The holes were in the wrong place. B) The second major inspection (the FRAMING and FINAL) was also a FAIL for at least 6 issues in accordance MCB codes:1) No blocking between joists 6x6; 2) Notched wrong beam; 3)Wrong size anchor bolts, need to be ½ bolts for ledger; 4) anchor bolts on ledger not staggered 5) Missing hand railing (grab bars) needed for upper deck 6) when hand rail was added it was placed incorrectly 2)Subcontractor/DFRS issues to include: DFRS stated that they had their own experienced employees and did not use subcontractors. A subcontractor showed up to do our deck. From the beginning, there was lack of meaningful communication throughout the project between DFRS, the subcontractor and the customer, i.e. start dates, approved project drawings and specifications, lack of any or correct building codes, lack of equipment availability, etc 3)Other Finds of the finished deck:(1) Loose hand railing on both sides going down the deck; corrected (2) Once lattice was put in, it was flimsy and not securely attached; it was corrected (3) At least one major beam/ handrail going down the stairs on right side was not connecting well with top railing;(4) several areas of the deck where beams and boards are supposed to connect are not connected well at all, i.e. gaps in several places! 4)Invoicing: According to quotation, payment was 25% down to start and the balance at the completion of the project. We received an early final bill in the mail and we received a text message requesting final payment before the deck project was complete and before the deck passed final inspection. 5)Fails corrected and approved by MCB

Unfortunately this is an fairly accurate review from one of our clients. This project was contracted as we were expanding our business and acquiring new installation teams. This crew came highly recommended with all proper credentials. This specific project was the first and last completed by this crew. Lessons learned here. All permitting and site visits are now completed in house. We have hired an on staff Architect to ensure prints are accurate and build methodology is compliant with all Ohio codes. We sincerely apologize for the delays caused by the installation team. In closing the deck was built in compliance with all code requirements and the final inspection was approved and a stamp was issued. The company has learned a great deal from this failure and made infrastructure, and personnel correction to ensure this will never happen again. Thank you for the feedback!