Customer ReviewsforConstruction Zone, LLC

On May 21, 2023, three floors of my house were flooded. My experience with the Insurance company and the Construction company started off very positive. Construction zone was selected because it was on the insurance company preferred list. I met with the Construction Zone Supervisor (Mike) approximately 2 weeks after my incident. He performed an assessment and told me that the Project Manager (Nick) would come out to further assess the work that needed to be done. Nick indicated that they were 8 weeks behind in their work. I understood this delay up front. I had an appointment scheduled for the selection of the Kitchen Cabinets, I picked out the bathroom vanity and sent my selection to Nick. Things at first seemed to be moving right along. 5 months had passed, and no work had been started at my home. I called ******** to file a complaint, 5 minutes later I received a call stating that the cabinet delivery was being on Oct 30th. Finally, work got started at my home and the 1 st crew that came out took more smoke breaks than work. The subcontract company (Shannon) did the ceramic tile and the basement flooring. These people were excellent. They came in and did their job, taking little or no breaks. I have no complaints about that work. Shannon’s people that did the carpeting had to come back because they did a substandard job, but they came back immediately and corrected the problem. Overall, I think the company needs better organization, scheduling and better project managers. Nick was very nice, but I think he was over his head managing multiple projects. Some of Construction Zone was overheard expressing some of the same concerns. The workmanship was good when it finally got completed. If you are not in a hurry to get the work done, then this is not a bad company to choose. Work was completed in 2 days shy of 7 months. Finally, Mike the carpenter was excellent, he was very conscientious about making sure the work was completed correctly.

Construction Zone turned out to be a very misleading company. I hired them after my home caught on fire. At first, the two men that I worked with seemed very concerned and helpful. After about a month, the one person that I initially contacted would not answer my calls or return calls when I left messages. They boarded up four (4) windows, left about twenty garbage bags in my driveway, and did not secure my home. They stopped going to the house at all. Because my home was not secured someone entered, items were stolen. One of my basement windows was kicked in and all of the pipes were stolen. I ended up having to hire a new company to clean up the mess Construction Zone left. After abandoning the job they still wanted to be paid. Please beware of this company. They talked a good game, but certainly did not live up to it.