ComplaintsforTammy Mann: Allstate Insurance
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Complaint Details
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Initial Complaint
04/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On March 14th We returned home to find water damaged to out home. We started contacting the insurance *** immediately. We do not get a call back or resolution to our claim. All we get is we will call you back. It doesn't happen. we now have paid plumbers and contractors over $12,200.00 and still no contact from an adjuster or Tammy ****. We need to be paid now.Business response
05/16/2022
In summary, sorry client feels like they haven't gotten the attention they deserve but should not be allowed to make false statements. All contact is recorded for compliant purposes. Phone record logs as you can see below from *************** & ************************************************ file that Tammy **** has been in contact over a dozen times during the claim period proving that the complaint is not false and not an accurate statement. The claim was paid and closed from within 30 days of April 11 when the ******* advised for the 2nd time they wanted to file claim. He first filed claim, then closed claim, then filed claim again. Claim was opened per insureds request on April 11 and claim was paid on May 10, 2022 and closed.
The details of the events are below and supporting documents attached.
03/24/2022 11:33 AM Claim filed: *********************** called Tammy ****** office to notify water damage found. At that time agent filed claim and Allstate assigned an adjuster. See document #1.
03/28/2022 2:22 PM Claim closed: *********************** called Tammy **** and advised damage probably not over deductible of a $250 and requested to close the claim. See document #2.
04/11/2022 9:24 AM Claim filed: ***************************** called, changed mind a 3rd time and requested to make a claim. Agent Tammy **** requested photo's of damage and forwarded them to claims and adjuster. Adjuster attempted to contact *********************** but no answer and no voice mail set up for him to leave a message.
05/10/2022 Claim paid and closed.
See below contact log history with Tammy ****.
03/24/2022 11:33 AM.
03/24/2022 11:35 AM:
03/25/2022 3:41 PM:
03/28/2022 2:22 PM:
04/11/2022 9:24 AM:
04/13/2022 10:44 AM:
04/14/2022 9:57 AM:
04/19/2022 1:32 PM:
04/19/2022 1:34 PM:
04/25/2022 2:28 PM:
05/03/2022 10:44 AM:
05/04/2022 5:07 PM:
05/06/2022 12:26 PM
05/10/2022 10:44 AM
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.