Customer ReviewsforDay Heights Auto Service

Absolutely dishonest. I go out of my way not to recommend these guys. Hidden fees that lead you into a trap. Stole my money and left my car in a worse shape than when I brought it in, and has since claimed they didn’t work on it even though the receipt says they worked on it for an hour. The owner hides behind his customer service reps and doesn’t return calls. I hope this town runs them out of business.

Thank you for sharing your feedback, and I apologize for any frustration or misunderstanding regarding your recent experience with us.Upon reviewing your concerns, it appears there may have been a miscommunication regarding the nature of the services provided. I want to clarify that we only diagnosed your vehicle as per your request for warranty purposes, and you did not proceed with the recommended repairs. I understand that there may have been some confusion regarding pricing or expectations, and for that, I sincerely apologize.Customer satisfaction is our utmost priority, and I regret if you felt that our communication fell short in any way. Please know that we take all feedback seriously and continuously strive to improve our service.I am glad to hear that we were able to connect and address your concerns. As a gesture of goodwill, we have refunded your diagnostic charges in full. If there are any further issues or concerns, please don't hesitate to reach out to me directly.Thank you for your understanding, and we appreciate the opportunity to make things right.Sincerely,***************************** Day Heights Auto Service

I have been taking my vehicles to Day Heights Auto Service for 40 years and will go nowhere else. Always friendly, efficient and competitive repair costs. More than anything, a trust factor has developed and has yet to be broken.

Thank you so much for your incredibly kind words and for your loyalty over the past 40 years. We are deeply grateful for the trust you have placed in us and for allowing us to serve you and your vehicles throughout the decades. It's truly heartening to hear that our commitment to providing friendly, efficient, and competitively priced repairs has resonated with you over the years. Building and maintaining trust with our customers is at the core of everything we do, and knowing that we have earned your trust means the world to us. We value your continued patronage and look forward to many more years of serving you and meeting your automotive needs. Please don't hesitate to reach out if there's anything we can assist you with. Thank you once again for your unwavering support and for being such a valued member of our Day Heights Auto Service family. Warm regards, Jamie K******** Day Heights Auto Service

I had them tow my car in using my insurance's tow service. That service was friendly and helpful and I give it 5 stars. It's the only reason I gave them 2 stars. I'll never go there again. As for the auto-repair shop...That's a very different story. In brief, my car was not drivable as my brake lines had leaked out all of the fluid. After looking at my brakes, they quoted a price that was ~$300 above average, and tried to add on additional repairs that were also about $300 above average. I declined the additional repairs as spending $1,600 on a 2003 seemed egregious and I just couldn't justify it. The person on the phone did NOT care that the price was too high and when I complained about it, he said they could tow my car out of there, full well knowing that I was trapped. The total included charges that shouldn't have been put on there, including an inspection charge as well as flush and fill when my system was empty. They DID find a $50 mailer coupon that they applied to the total of ~$875 for the brake lines, but the manual labor charge (3/4 of the total) for their decision not to use factory-bent tubing was excessive given the number of hours it should take a pro to do it. They didn't state the number of hours but there was an unexplained "15" next to the price. Given that the rep said it'd take SIX hours, which is insane, that makes no sense. I verified with my regular shop that they'd done a good job on the brake lines, but I also verified through them and other sources that they'd ripped me off, including getting quotes from others. *********, which I hadn't had anything to do with, requested a review of ****, which I provided, but they never released it. After putting my review on ****** and ********, the owner contacted me and refunded an amount that didn't match what he said he was refunding, but brought my final total down to within cents of the higher quote I'd received. I'm grateful for the refund, of course.

Thanks your review and sharing your experience with us again Glenn. I again thank you for talking with me on the phone, I am not sure how the amount didn't match the refund amount I said I would refund you, but if that is the case please give me a call back. I am not sure what else we can do in this situation, other then to apologize again for our service not being up to our typical standards. If you would like to further discuss at all, you have my cell phone number and I would be happy to talk to you. Thanks again - Jamie K********, Day Heights Auto Service