Customer ReviewsforSal's Heating, Cooling, Plumbing & Sewer

BEWARE of the waiver of refund which results in a cancellation forfeiting your deposit. I was pressured into getting a new furnace when my current one was still under warranty. I was successful in getting a refund, but it was not easy to do. I was then able to get my furnace repaired, by a different company, for much less than the cost of the new one. Be careful and do your research before taking action.

Sal's Heating etc. replaced my air conditioner and furnace and I was extremely please with their service. Skip and the technicians that put in both units were very professional. They arrived on time, did not mind my barking dog (as she was protecting her home) had the air on promptly (it was one of the hot and humid days) and the house was cooled down by the evening. I was also impressed that they actually clean up after they are finished. Very please with their installation people and their service and would highly recommend them.

Sal's Heating and Cooling should be ashamed to call themselves an actual business. They installed a heating and cooling system for me and it worked fine up until recently. The unit if 5 years old so not old at all. about a month and a half ago my thermostat stopped working. I called Sal's and they told me a technician would be out to my house. I took the day off work. Guess what? No tech showed. I called back and said the tech never showed, the lady I spoke with said if I wanted a tech to come that day it would be considered an after hours appt. and I would have to pay an additional fee. I said no. I can schedule a different day. But mind you I missed a day of work for nothing. I schedule for another day. They give me a time slot I ask a family member to be at my house at said time. I get a call from the tech. an hour before said saying they're in my driveway. No one is at my house. My elderly mother had to leave an appt. so that the tech wouldn't leave. I ended up needing an new thermostat. I called Sal's and asked about my warranty since they did the initial install. Nobody knew anything and I was transferred around for about a half hour. On top of that while I was frustrated on the phone some of the employees were giggling and laughing at me in the background I wasn't home when the new thermostat was installed and when I got home my thermostat had error codes on it. I called Sal's again to ask what the codes were and why they were on there no one knew. Another tech had to come out and "fix it". Now I have 4 error codes on my thermostat and Sal's is stating that no one will come out to fix my thermostat unless I take down my previous bad review and replace it with good reviews. They must be insane. My experience has not been good and honestly that is threatening to say the least. SHAME ON YOU SAL'S HEATING AND COOLING. YOU SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Received a deal from Lowe’s for a tune up special through Sal’s. Scheduled said first available was 2-1/2 months away. Tech Husni Ahmad shows up 2/7/24 and spends 20 minutes looking at the furnace. Calls us downstairs to tell us that it’s leaking refrigerant and that multiple parts were wrong to the point it was unsafe and needed replaced. Especially the inducer motor which was testing at 2.24 amps and should only be 0.47. Then heavily tried to push a $12k replacement on us. Kept saying we wanted an estimate sent to us and we’d review. Continued to push us to the point we flat out said no and that we’d be in touch if we changed our minds. Called a different company for a second opinion. They showed up same day and spent over an hour looking and testing. He shows me all of his results and says there is nothing wrong. This tech confirms the inducer is at 2.24 but then shows me the tag on the front saying it should be 2.35. Not the 0.47 Sal’s said. The Sal’s tech never even cleaned or tuned up anything. It all had to be cleaned by the second company/ tech. Second tech also said that the quote from Sal’s was likely wrong since nothing was even measured and seemed like it would extremely oversized for our home. Stay far away from Sal’s. They won’t actually clean or tune up anything. They’ll just look at your current furnace and say it’s dangerous to try and scare you into a sale. Absolutely ridiculous that a company will lie straight to your face and try to scare you by saying you run the risk of a fire if you don’t do it. And then pressure you for 30 minutes until you tell them NO and would call if we wanted their business to work on our home. All of this while being told “well I’m not a salesman”. Nothing but snake oil salesmen who don’t do what they’re contracted to do

We've used Sal's to replace our furnace and a hot water tank. Recently, there was a "noise" coming from the furnace when the blower kicked on. We called, they came out same day and took care of the issue. They did a complete inspection and even changed the batteries in the thermostat while they were here. As in previous experiences with Sal's, they were on time, courteous, knowledgeable and got the job done. We'd recommend Sal's every time. Pat G

Date Wed, Dec 20 2023 at 7:47 PM The thermostat for the furnace malfunctioned. I bought it at the auction in 2017. It is supposedly under a ten year warranty. It appears we have been scammed by your company. Someone came to fix the unit on 12/20/23. We went through hell with your schedulers. They were VERY incompetent. The man who came to service the unit was ok, but he did not know how to wire the thermostat correctly. They are telling us someone can come on the 28th. What kind of company are you people running? They told me the warranty covered parts but not labor. I paid over $600 for labor and the thermostat is not functioning properly. I am looking into reporting this to anyone who will listen. Sent from Yahoo Mail for iPhone

They came out when they wanted. Never gave any kind of time frame. We had two drains that needed attention and they didn’t fix either of them. The guy said our house beat him. What does that even mean? He charged us for five hours of labor while he was gone for lunch for half of that. We paid 500 dolllars and they fixed nothing. Then after he left our drain overflowed just to make it worse. We paid a lot of money for nothing.

Very unprofessional company. Would never use them again or recommend to anyone. I was told that a water heater that had a groupon would work in my home. After purchasing the groupon and calling back with the code, I was told by someone else that it wouldn't work. I had already purchased the groupon and Sal's will not help at all to try to get my money refunded. The water heater that was originally going to be $949 ended up costing me over $2400.00. The person doing the install openly did not want to do it, complained and said I should get a thankless. He left the house door open all day. Very unprofessional. Other service people that we have since had in our home verified that it is not a good company.