ComplaintsforNapoleon Harley-Davidson
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Complaint Details
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Initial Complaint
10/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of purchase 10/21/22 Ammount of transaction $42,891.58. Included trade in of 2018 Freewheeler We drove Tri-Glide Ultra VIN ***************** out showroom floor on date of purchase and engine light immediately turned on. Called out service tech who took it back and found ABS problem. Upon repair completion we drove back to ***** ****** **. Around 5 miles from home all warning indicator lights turns on and speedometer stuck at 38 miles per hour. In our garage, shut of motorcycle but all warning lights and headlights as well as break lights stayed on for several hours. When lights turned off several hours later, computer must have reset. There should have been 109 miles on odometer and there was 245, where did extra 136 miles come from? The security code we entered at dealership for keyless starting was also not the 5 digit number entered by salesman ***** before we left dealership. ******** ****** picked the Tri-Glide up from our home on Wednesday October 26th and have been unable to find and repair ongoing problem. Last spoke with *****, Service Mgr at dealership Saturday October 29th. Problem still not found. We have requested a return of our trade in motorcycle and full refund of money paid, but were told there no possibility of that happening by *** ***** Business Mgr. Have also requested to return Tri-Glide and exchange for different Tri-Glide. Current Tri-Glide has serious problems and is clearly unsafe to ride. Please help.Business response
10/31/2022
We understand The ******** frustration while diagnosis remains in process. We have been advised to follow direction given by Harley-Davidson Tech Services.
Harley-Davidson Consumer Affairs MGR is currently reviewing the situation in regards to the return or exchange of the bike.
Customer response
11/05/2022
Complaint: ********
I am rejecting this response because:
Both of my requests to refund or replace Tri-Glide have been refused by Harley Davidson. I was informed by customer service that this issue would be addressed by manufacturer warrenty only. Tri-Glide has been returned to me by ******** Harley Davidson effective 11/4/22. I retained **** * ********** on 11/4/22 to represent me going forward on this issue. All further correspondence will be directed through thier office.
Sincerely,
****** ******Initial Complaint
06/30/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I showed up for a pre-schedule service appointment. which I waited 3 weeks for them to obtain all necessary parts. When I arrived for my schedule appointment I was informed they did not have all of the parts. The parts that I had waited the 3 weeks for. I was told they could do the other part of the service. I was upset that I did not receive a courtesy call. So I could have scheduled all of my services for the same time. I told them I would be willing to do part of the service if they was willing to make it right with a discount of some sort. I was literally laughed at and was told there was nothing they would do.Business response
07/25/2022
[BBB Transcription via Phone]
We have no control over parts that are on back order.
Customer response
07/25/2022
Complaint: ********
I am rejecting this response because: see that's the issue you pay no attention to your customers. never had anything to do with not having the part. It had to do with a lack of consideration. All you had to do was pick up the phone and tell me that you do not have the part before I made the hour and 15 minute trip to Napoleon Harley-Davidson. You should probably reread my initial correspondence. I believe that I will forward all of this correspondence on to corporate at this point.
Sincerely,
******* *********
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.