ComplaintsforSafe Auto Glass
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Complaint Details
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Initial Complaint
06/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
06/05/2022 I purchased a Groupon paying 29$ for windshield repaid by Safe Auto Glass. It's false advertising as it's not 29$ for service rather towards a discount. I was angry and sent an email to Safe Auto Glass and screenshotted our conversations. Yes, I was rude and inappropriate but he responded with racism. "Hoodrat" "No class" All micro-aggressions. Unprofessional for a BUSINESS. I'm seeking a refund as well as an apology and I want others aware too. Now I also emailed Groupon for my refund but they're likely not going to so I'll contact my bank. But anywho, I want them out of business. Terrible, terrible situation.Business response
06/07/2022
I ususally don't respond to these but this complaint is particularly egregious. The Groupon advertisement CLEARLY represents that it is $29 for a $100 discount off of windshield replacement services. The complainant misunderstood the ad and then took it out on me with foul language and attitude. I responded in kind.
She purchased the Groupon from Groupon so any refund would have to come from them. There is nothing I can do.
Jon M
Safe Auto Glass
Initial Complaint
11/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Safe Auto Glass operates in different states including Virginia, Washington and Maryland by hiring local windshield installers & the Owner ******** ****** who I strongly believe operates a very poor business and he does not stand by the work performed without any warranty to damaged caused during installation. I contacted Mr. ****** several times via e-mail in an effort to fix paint damaged caused to my car above the windshield, but he refused to take care of the issue indicating that usually happen to Acura vehicles. Not only the installers did not mention anything about the damage caused, but also the owner did not take responsibility to fix the problem. *** manages a business very poorly and he should be looked into due many complaints by customers, especially through Groupon where he sells most of his jobs with a so called discount. Safe Auto Glass should be looked into for unacceptable business practices and it should not be allowed to operate in other states without a license in each state.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.