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Complaint Details
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Initial Complaint
05/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
[BBB Transcription via Ohio AG]
Constituent cancelled his electric service with **************************************************. He stated they did not send
his money back. He stated they put money into his account but will not give it to him. He has contacted
them many times, but they will not give him the money back and they are brushing him off.Customer response
05/09/2024
I have moved why is ******* **** electric forwarding mail ? Nolonger a customer
Business response
05/29/2024
Our member service team was able to confirm with ***. ****** that he did receive the refund check.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.