Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
the paranzino brothers auction house in ***********. a month or two ago my husband went to pick up his stuff and one item had been stolen before he ever got there. we got a refund within a couple days. on May 3rd he went to this past auction to pick up his stuff and had another incident with his stuff stolen before he got there. I have called the number and tried to get a refund no one is answering and it just keeps continuing to say no one is in the office please leave a message after the beep however it just keeps saying another message. there is no website because the internet keeps telling me there's been an error every time I try to get an email for them. they said they would have no problem refunding his money this go around which I think is $33. we would like our refund and for them to do a better job watching their items and checking numbers before the stuff goes out the door. instead of the one staff member just standing there saying well s*** happens.
Business response
05/20/2024
First, we do have a website. Pbauctions.com I'm guessing the problem has to do with the customers internet connection. 2nd, we are not sitting by the phone waiting for calls, as we are busy preparing for the next auction. We have voice mail and when used, calls are returned. Once I received the voice mail that was left by **********************, (one) I personally phoned ********************** and discovered that there had been a mis-communication between us. ********************** has been refunded. Once I called him, things were straightened out and the refund was processed. As far as things missing, we do the absolute best we can do. We, along with most of the country have issues with having enough staff for the number of items that we sell. While we appreciate the business, we also realize that the auction method is not for everyone. Thank you.
Customer response
05/20/2024
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. This complaint and my husband's message went through at the same time. He has since been refunded. There was a miscommunication between the business and him. As for using the website I not only used my phone I used the work internet and my home internet and the website would not work.
Regards,
*******************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.