ComplaintsforSpisak’s Outdoor Creations LLC

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company was hired in the spring to demo and rebuild a garage, fix a section of foundation approx 8’x3’, connect the gutters to the sewer, and pour a new driveway. They were informed a permit was required by the city. They demoed the garage and poured a new pad in April. City officials came by soon after informing us work could not continue because the permit was not issued. They also noticed a couple of things were not up to code and the pad was not level. We contacted the owner Brad and he told us they filled the wrong paperwork and not to worry that they will take care of it. They returned August 1 to excavate a hole for the foundation repair. Before they started any work I approached the guy and asked him if they pulled a permit because the city stopped all work until a permit was issued. I also told him not to do anything if they don’t have a permit. He said he is calling his boss to find out. I had to leave for work and he was still on the phone with his boss, or at least that’s what he led me to believe. When I got home there was a hole dug out in the section mentioned. I assumed that the paperwork was in order. About two weeks later I go to the backyard I see the all the brick in the corner has fallen off. We have been calling and texting the owner and he has not responded or answered. This raised concerns. I looked into the county website and discovered that there was never a permit pulled. This morning I tried calling to resolve this and still no answer. We are now left scrambling to find someone to fix the pad and finish the job before our court date in two weeks. The property owner is 74 years old and poor health. This is not professional. I have pictures and ring video of my complaints.

  

  Business response

  09/10/2024

  We apologize for any inconvenience caused 

  We were hired verbally by another gentlemen ( I believe the son ) to complete work at the **** ******** ******* 

  There was no set contract in place to complete the work , only a original quote of what was initially discussed 

   

  The permit was pulled see permit number below 

  permit #*********** - concrete replacement 

  The work began with no deposit given , garage was removed and disposed at our expense 

  The new foundation was poured and purchased at our expense 

  The verbal agreement price when work was completed was $6500 

  We were paid $5000 of that. Leaving a $1500 balance , which we were told to receive if we kept proceeding with the project  

  However we were still ready to complete the next phases without being fully paid on the first phase. 
  

  An outside contractor not affiliated with my company was to complete block restoration , they ended up no showing for the project. I put effort into reaching out to another contractor without minimal luck. Putting the project at a standstill 
  

  We were then informed that they were hiring another company to complete the remainder verbal agreement of work so we left at that stage. 
  

  Considering we were not paid fully with the portion of the work completed I do not feel that I am obligated to return money. However i am willing to return a portion to resolve the situation and keep everyone happy. However the returned money will have to be sent via certified check via mail by my accounting department. 

  RECEIVED VIA PHONE BY BBB STAFF MEMBER:

  The business clarified to the BBB that they would be willing to refund 30% which equates to a $1500 refund. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩