ComplaintsforFront Line Home Inspectors
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
July 3, 2023 Standard home inspection conducted by Frontline. July 31, 2023 Property turned over to me from previous owners. August 13, 2023 Cleaning out the garage from previous owners remaining items and notice evidence of past water damage. Bought a moisture meter and walls were retaining between 30-40% water. August 13, 2023 gave written notice to Frontline with pictures. They did not respond. August 17, 2023 Contractors (********* *********** ***) repaired damaged drywall sections and remediated mold found. August 17, 2023 Frontline responds after further repeated attempts to contact them through phone/email. August 18, 2023 **** ******** from Frontline promises to review the case and get back to me by Monday August 21st. August 21, 2023 Frontline fails to contact me. August 22, 2023 Contact Frontline since I have gotten no response. **** ******** states they claim no responsibility and that I did not communicate prior to repairs despite evidence that I did and they simply ignored it. I contacted them once the issue was discovered on 08-13-23. They made no attempt to contact me until after the repairs were completed and then claimed ignorance despite proof to the contrary. Frontline was informed prior to repairs and never made an attempt to inspect or remediate the situation prior to repairs despite the possibility of time sensitive mold growth. This would have been a major factor during the purchase of this house. Attachments for quotes, pictures, emails, invoices.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.