ComplaintsforEustace Daylily Farm at FC Gardens
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Complaint Details
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Initial Complaint
04/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Fire dragon grass has no signs of growth. After 2 weeks there is no growth. I would like a replacement or refund. Order # ********** order date 3/26/2024Business response
04/26/2024
Dear Melissa ****,This is in regards to the letter I received today, From what I can tell she is an older lady and may not understand how everything works. This is all I can say for now is Miss **** has not given the plant adequate time to grow. It is coming from a dormant state. Ornamental grasses are just now starting to emerge from the ground in certain areas. The following is a simple google search of when you can expect fire dragon grass to grow..It can be slow to start in spring, but once the days, nights and soil have warmed up for good, stand back and watch it go. 'Fire Dragon' originated in Woellstein, Germany. It's hardy in Zones 4 – 9, and stands about 6' tall in flower.**** has to go through the proper route of handling a refund through ****. She has not contacted us through that platform at all from what I can see. That is the only way we are able to refund her. We did receive her letter just a few days ago. It has been passed through to our office manager. I will make sure the office manager is aware of the letter I received today from your office.We will take the proper steps to contact her through **** but again she hasn't even given it the time to start growing, if she read our policies on **** she is to contact us immediately. We do have a return policy as well. We also require pictures of the item to see what state it is in. These are simple task that we ask, especially since we have no idea what the customer has done with said item.We did receive a new shipment of fire dragon grass this past week from what I have been told from our grower and it is not in a dormant state. I will be reaching out to her to ask her if she would like to receive another one.Thank You,Kimberly *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.