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Complaint Details
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Initial Complaint
06/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Buckeye plumbing was hired to install a new septic system at the church missions house last fall.Part of the install was to seed the mound and fill in any holes or divots left after the construction.I have reached out numerous times.Firsat time ,i was assured that by the end of april the work would be completed..next several contacts i was only able to leave a message but have recieved zero response from the company..Today the number is not working...very frustrated.We just want the work completed since we paid in full in expectation of them keeping their contract.Business response
06/14/2022
In response to the complaint ******** the customer was informed we would complete the final grade (seed & straw) which is usually done in the spring, April or May, weather permitting. This has been an extremely wet spring with more than half of each month having rain and now in June we have had 8 of 14 days of rain with more expected this week. It was our intention to complete restores this week but now with more expected rain the seed and straw will need to be pushed back again. My office informed me they spoke with ****** ***** yesterday and explained this to him also. We have not been experiencing phone problems and were unaware he had been trying to contact our office. It is our full intention to complete the seed and straw as promised at the finish of the system install. However, to do this after rain will cause damage to the mound, which is why it is necessary to wait for several dry days. ****** ***** is a valued customer and we will definitely complete this, however it is still dependent upon the weather.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.