ComplaintsforLLP Flooring and Construction, LLC
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Complaint Details
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Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Transaction Date: April 2022 Amount: $9,800 Company committed to providing us with a cost friendly deck that would hold up for 10+ years. Dispute: Contacted the business numerous times because of cracking, splitting, warping, peeling wood within 6 months, then a year, and again this year. The deck boards have been deteriorating at a rapid speed, even after we cleaned and sealed the deck 3 months after it was installed, per contractor’s instructions. Contractor was out yesterday and blamed us for not taking care of the deck properly and not sealing it. I have numerous emails and sources to site the wrong product was used and the construction of the deck is not superior. I also have numerous pictures I can send showing how quickly the boards have deteriorated. Contractor is unwilling to work with us or remedy in anyway unless we pay them more. We already feel as though we overpaid them. Had several other contractors come out and they quoted $13,000 to completely remove and build a new deck with the proper wood. The contractor we used, used existing framing to “save us money”. He stated that $4,000 was materials and $4,000 was to pay his guys $35/hour for 2 guys, 2.5 days’ work. The $1,800 in taxes. It doesn’t add up! We asked him multiple times to bring a printed copy of the original quote so we could make sure he used the wood that was quoted. He denies having any copies. However, if this is a legit business, for tax purposes, aren’t you supposed to keep copies of that for at least 5-7 years?! What recourse do we have? Please help us!Business response
06/03/2024
6.3.2024 BBB called business ###-###-#### spoke to Lajos L******. He stated that the structure of the deck is good. Wood checking (splits or cracks) does not affect the structure. The wood is not warranted.
Customer response
06/03/2024
I am rejecting this response because:
the structure is unsafe for our daughter and dogs. Wood deteriorated so bad, we had to have it removed for safety purpose. Structure wasn’t properly put together, nails were used instead of screws which kept popping up. Black spots of deck, looked like black mold or like the deck was burning. We will not be satisfied until we receive half our money back.
Regards,
*** ******Initial Complaint
08/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Company was hired to fix rubber roof. Never was fixed properly. Still leaking,has caused mold on enclosed patio. Called numerous times, calls never returned. This is my father's house. An 87 year old man was taken advantage of.Business response
09/14/2023
9.14.2023 BBB received a phone call from Lajos L****** stating that earlier this summer he fixed what spot he was suppose to fix. Later he received call of secondary leak explained to consumer company cannot come out to fix and she said she would hire someone else to fix this new leak.Customer response
09/22/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20525968
I am rejecting this response because:
Regards,
Sandra Aneshansley
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.